Technical Writer

6 months ago

Ottawa, Canada Jatom Systems Inc.-CAN Full time

**Responsibilities**:

- Create, validate, and maintain comprehensive technical documentation including but not limited to deployment guides and upgrade procedures.
- Create, organize, and maintain engineering documentation such as system manuals, how-to guides, knowledge base articles, and troubleshooting guides.
- Act as the engineering documentation coordinator/ work with development and support leads.
- Work closely with documentation team to conform/adhere to the necessary corporate documentation standards and norms.
- Develop, implement, and maintain necessary documentation templates.
- Assume complete ownership of deployments and upgrades documentation.
- Evaluate current content and develop/implement innovative methods for improvement (style guides, content templates, best practices)
- Act as the user advocate and provide consistent voice across all documentation.

**Required Qualifications**:

- 4-7 years of experience as an effective technical writer
- Experience in writing documentation and procedure manuals for various audiences.
- Experience performing software deploys and troubleshooting skills will be a big plus.
- Superb written communication skills, with a keen eye for detail
- Experience working with engineers to disseminate, write and validate procedural content.
- Ability to handle multiple projects simultaneously.
- Curious and have a learning mindset.

**Preferred Qualifications**:

- Bachelor’s degree (or equivalent) in technology, communications, or relevant technical field.
- Firm understanding of SDLC (systems development lifecycle)
- Experience in software development or QA.
- Professional certification (ex: Society for Technical Communication)
- Experience with document encoding (XML, markdown, json, yaml)
- Experience with content management tools (Share point, Confluence)
- Experience with configuration management tools (JIRA, TFS)
- Experience with source control tools (Git) is a plus.
- Experience working in an agile development environment.
- Project management experience is an asset.
- DevOps, Virtualization, Linux, Kubernetes, Containers big plus

**About JSI**:
**JSI is built on purpose, that of making a difference in the world.**:
Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight - JSI’s single, unified, product suite - customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation accessible formats and communication supports for the interview process upon request.

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