Service Advisor
2 months ago
**Job Summary**
We are seeking a skilled Service Advisor to join our team. The Service Advisor will act as a liaison between customers and the service department, ensuring excellent customer service and smooth vehicle maintenance and repair processes. Note: this shift is from 3:30 PM to 12:00 AM Monday to Friday.
**Duties**:
- Greet customers and assist them with scheduling service appointments
- Listen to customers' concerns and accurately document issues with their vehicles
- Provide recommendations on necessary repairs and maintenance services
- Communicate effectively with the service technicians to ensure timely completion of work
- Upsell additional services or products based on customers' needs
- Handle cash transactions and process payments for services rendered
**Qualifications**:
- Prior experience in automotive repair or dealership setting is preferred
- Strong mechanical knowledge to understand and explain vehicle issues to customers
- Excellent customer service skills with the ability to build rapport with clients
- Proficient in cash handling procedures
- Ability to work collaboratively in a fast-paced environment
About the company: Kenworth Ontario has been proudly serving as a Kenworth Dealership since 2002. We have four locations; Thunder Bay, Kingston, Ottawa, and Peterborough, and a TRP store in Belleville. Kenworth Ontario's success is built upon it's constant commitment to customer service excellence.
- Kenworth Ontario is an equal opportunity employer. Accommodation will be provided upon request._
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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