Inside Sales Supervisor

5 months ago

Mississauga, Canada Lapp Canada Inc. Full time

**Summary**:Under the general direction of the Inside Sales Manager, this individual is responsible for providing support to customers and outside sales representatives, ensuring the customer’s needs are met. Primary activities in this role include making outbound calls to customers, processing requests for quotes, processing orders, supporting the full sales process (answering simple price and product availability questions, providing technical, solution orientated assistance, maintaining and developing quality relationships with clients, and following up with customers).

**Essential Duties and Responsibilities - include the following. Other duties may be assigned.**
- Process Request for Quotes (RFQ) by issuing SAP generated quote for all requests based on an understanding of market conditions and historical pricing
- Participate in internal collaboration in determining an appropriate course of action for a given sales opportunity based on set expectations that are consistent with the company’s strategic direction.
- Act as a liaison between the customer and departments within Lapp to ensure satisfaction based on the customer’s needs, costs and time constraints.
- Provides high level technical support (such as product identification and cross reference) or redirects technical inquiries to the appropriate Product Management contact.
- Proactively seeks customers through cold calling new potential customers, reconnecting with lapsed customers, and other customer opportunities.
- Creates call plans and executes those plans via proactive calling campaigns with a primary focus on increasing sales growth YOY, reconnecting with lapsing and lapsed customers and ultimately driving spec.
- Assist in obtaining market data (including but not limited to competitor part numbers and pricing), and provide feedback to Management, Product management, and Sales Teams as needed.
- Assists customers to improve delivery dates by initiating expedites in SAP along with CSR.
- Receives, enters, and verifies orders from customers.
- Track and manage win ratio and profitability based on set expectations
- Processes sample requests.
- Responsible for ship and debit reporting and processing.
- Works with the IS Manager to develop training plans for new Lapp Canada Account Managers and leads functional trainings to ensure standards are met and processes followed for new associates.
- Responsible to run booking and shipping reports.
- Enters monthly copper updates for Lapp Canada in SAP and reports to customers.
- Runs BI reports for the team as requested.
- Acts as the point of contact for the Lapp Canada IS team internally to respond to issues and relay feedback.
- Manages Anixter POS Reporting and provides break down to regional territory assignments.

**Supervisory Responsibilities**:This position has direct reports (Inside Account Managers). This person is expected to provide first line support to all Inside Account Managers within the department. This individual is expected to encourage and promote a positive team atmosphere within their department. This person is also responsible to assist in providing the necessary development and ongoing training to new and existing team members.

**Competencies**
- Self-directed with high level of self-initiative and sense of urgency in completing tasks with detail and accuracy in work product.
- Skilled communicator with positive conviction both oral & written. Can present effectively to internal and external stakeholders in a group or individual basis.
- Must be comfortable with making outbound sales calls.
- Has the ability to work well and collaboratively with cross-functional teams at all levels with focus on quality and service in a positive manner.
- Possesses excellent organizational skills and the ability to prioritize and manage multiple projects.
- Must possess strong administrative and analytical skills.
- Invests in continuous building of knowledge and skills by undertaking self-development activities.
- Ability to communicate and collaborate with other departments within the organization to achieve stated objectives regarding revenue, profitability, and market share.
- Demonstrates knowledge of market and competition and aligns work with strategic goals.
- Looks for ways to improve and promote quality and efficiency.
- Applies feedback to performance.
- Upholds organizational values and demonstrates a working knowledge of company policies and procedures.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**
- Bachelor’s degree from a College or University program.
- Minimum of five (5) years related experience and/or training or equivalent combination of education and experience in the wire and cable industry.

**Language Skills**:Fluency in English written and spoken is required. Fluency in French is preferred. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write report

  • Bilingual Customer Service

    1 month ago

    Mississauga, Canada Babco Sales Full time

    **Join The Babco Team!**: **Bilingual Customer Service / Inside Sales Position - Mississauga, ON**: We are seeking an experienced bilingual (French / English) Customer Service / Inside Sales associate to join our team. If you have a personality that sparkles over the phone, get in touch with us. Prior sales experience and knowledge of automotive equipment...

  • Inside Sales Agent

    5 months ago

    Mississauga, Canada Safe-Guard Products International LLC Full time

    **Job Title**:Inside Sales Agent **Reports to**: Inside Sales Manager **Location**:Remote in Canada **Initial Work Schedule**: Mon-Fri 8:30 am-5:30 pm EST **Position Overview**: The automotive industry is currently undergoing a new phase of direct to customer transformation driven by consumer demand for convenience and transparency. A wealth of new or...

  • Inside Sales Specialist

    6 months ago

    Mississauga, Canada Construction Specialties, Inc. Full time

    **Inside Sales Specialist** **(** **230006G** **)** DESCRIPTION **CONSTRUCTION SPECIALTIES, INC.** Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the...

  • Inside Sales Manager

    5 months ago

    Mississauga, Canada Merit Metals & Alloys Inc. Full time

    Merit Metals & Alloys Inc. is the North American branch company of a large private family owned company with over 40 years of experience in the metals market. Specialized in stainless steel processing, polishing and trading, we have been recognized as one of the global leaders in the stainless steel industry. With rapid global expansion in over ten countries...

  • Inside Sales Representative

    6 months ago

    Mississauga, Canada Vacuum Products Canada Full time

    **Join Our Team as an Inside Sales Representative!** Are you a proactive and detail-oriented individual with a passion for driving sales success? If so, we have an exciting opportunity for you to shine as our **Inside Sales Representative **at Vacuum Products Canada Inc.! **About Us**:At Vacuum Products Canada Inc., we're more than just a business - we're...

  • Inside Sales

    5 months ago

    Mississauga, Canada Fort Garry Industries Full time

    Inside Sales (Heavy Duty Parts) Mississauga, ON Full-time Fort Garry Industries is Canada's most trusted truck andtrailer parts, sales and service provider. The Fort Garry Industries group ofcompanies has over 500 employees with locations across Canada.  Withover 100 years of service under our belt,

  • Inside Sales Representative

    5 months ago

    Mississauga, Canada Omland Hospitality Products Ltd Full time

    Job Summary: Join our dynamic team as an Inside Sales Representative at OMLAND HOSPITALITY a thriving small business committed to delivering exceptional product/services to Hotels & Institutions. As an Inside Sales Representative, you will be crucial in driving revenue growth by proactively reaching out to potential clients, understanding their needs, and...

  • Inside Sales Representative

    5 months ago

    Mississauga, Canada McBritty Foods Full time

    '''Duties''' - Conduct outbound sales calls to potential customers - Sales administrative duties as assigned - Build and maintain relationships with existing customers - Identify customer needs and recommend appropriate products or services - Negotiate pricing and terms of sale - Provide exceptional customer service throughout the sales process - Utilize...

  • Inside Sales Representative

    5 months ago

    Mississauga, Canada Omland Hospitality Products Ltd Full time

    **About us** Omland Hospitality Products Ltd is a family wholesale B2B business in Mississauga serving all over Canada, ON L5N 6M6. We are professional, agile, and supportive. Our work environment includes: - Modern office setting - Food provided - Modern office setting **Responsibilities**: - Conduct inside sales activities to generate new business and...

  • Inside Sales Manager

    5 months ago

    Mississauga, Canada RS Breakers and Controls Full time

    RS Breakers & Controls is an Original Equipment Supplier that provides excellent customer service and customized solutions. Our 35,000-square-foot warehouse stocks over 100,000 products, including MCC wrapper/buckets, panel switches, circuit breakers, bus plugs, distribution panel boards, and so much more. We stock products of all amperages and voltages to...

  • Inside Sales Representative

    1 week ago

    Mississauga, Canada WPInnova Full time

    **WPInnova Canada** **Inside Sales Representative - Industrial & Food Service Products** As an Inside Sales Representative you will be responsible for developing new prospects and interact with existing customers primarily by phone to increase sales of our organization's products. You will provide sales and customers service support to customers over the...

  • Inside Sales Representative

    4 weeks ago

    Mississauga, Canada Unity Recruitments Inc. Full time

    Unity Recruitments Inc. is looking for an inside sales representative for the aircraft ground support industry. who is specializes in the sale and refurbishment of all types of equipment that can service an aircraft while it’s on the ground. GSE R US is looking for an **Inside** **Sales Representative** on a permanent basis. **Responsibilities: - ** -...

  • Inside Sales Professional

    5 months ago

    Mississauga, Canada Manitoulin Group of Companies Full time

    Company Description Manitoulin Transport is a dynamic, technology driven company with the largest direct Less Than Truckload (LTL) coverage in Canada. We are also part of the Manitoulin Group of Companies. We are looking for energetic and motivated individuals to join our team! Inside sales is an excellent opportunity to grow in our organization with the...

  • Inside Sales Representative

    5 months ago

    Mississauga, Canada Sycor Technology Inc Full time

    Sycor Technology Inc, a worldwide distributor of electrical/electronic wire and cable and manufacturer of cable harnesses, is seeking an ambitious and self-motivated individual to join our sales team as **Inside Sales Representative**. **Responsibilities**: The inside sales representative will provide product & service information to our customer base;...

  • Inside Sales Support

    5 months ago

    Mississauga, Canada Sycor Technology Inc Full time

    Sycor Technology Inc, a worldwide distributor of electrical/electronic wire and cable and manufacturer of cable harnesses, is seeking an ambitious and self-motivated individual to join our sales team as **Inside Sales Support**. **Responsibilities**: The inside sales support representative will provide product & service information to our customer base;...

  • Technical Sales Representative

    2 months ago

    Mississauga, Ontario, Canada Just Sales Jobs Full time

    About the RoleWe are seeking a highly skilled Technical Inside Sales professional to join our team at Just Sales Jobs. As a Technical Inside Sales, you will be responsible for selling high-quality Italian-made IEC metric motors, flameproof motors, coolant pumps, and metric gearboxes to distribution centers, motor shops, and PT houses.Key...

  • Inside Sales Representative

    3 weeks ago

    Mississauga, Canada Lyndtron Canada Inc. Full time

    **Overview** **Duties** **- **Daily cold callings to decision makers of computer component wholesellers & chain stores in USA and Canada is a must-have skill and prioritized work. - Conduct google research to identify new business contacts and leads. - Negotiate and close sales deals to meet targets - Provide technical sales support to customers - Utilize...

  • Inside Sales Representative

    2 months ago

    Mississauga, Canada Lyndtron Canada Inc. Full time

    **Overview** **Duties** **- **Daily cold callings to decision makers of computer component wholesellers & chain stores in USA and Canada is a must-have skill and prioritized work. - Conduct google research to identify new business contacts and leads. - Negotiate and close sales deals to meet targets - Provide technical sales support to customers - Utilize...

  • Inside Sales Representative

    6 months ago

    Mississauga, Canada Willson International Ltd. Full time

    Love going to work every day? We do. Interested in a career with a progressive fourth generation, family owned company with 100 years of experience? Willson International is a fourth-generation organization offering Customs Brokerage and Third-Party Logistics solutions to our clients. We are dedicated to our people because the people we hire are the...

  • Inside Sales Representative

    5 months ago

    Mississauga, Canada SUREWAY INTERNATIONAL INC. Full time

    As an Inside Sales Representative**,** you need to have a passion for customer service and thrive in a fast-paced environment. This vital quality allows you to be a team oriented individual who enjoys working with others. **QUALIFICATIONS** - Entrepreneurial minded individual with a strong work ethic. - Strong interpersonal and communication skills. -...