Inside Sales Agent

1 week ago

Mississauga, Canada Safe-Guard Products International LLC Full time

**Job Title**:Inside Sales Agent

**Reports to**: Inside Sales Manager

**Location**:Remote in Canada

**Initial Work Schedule**: Mon-Fri 8:30 am-5:30 pm EST

**Position Overview**:
The automotive industry is currently undergoing a new phase of direct to customer transformation driven by consumer demand for convenience and transparency. A wealth of new or expanded technology platforms are being built to satisfy those needs and create a completely digital automotive shopping and buying experience.

The Safe-Guard Direct to Consumer team guides and supports Safe-Guard clients and retail platform partners in the in-showroom and online education and sale of vehicle protection products. The team establishes best practices, develops branded creative support, and seeks to identify new opportunities that help to grow dealer engagement, and build consumer awareness and consideration for branded vehicle protection products.

**Responsibilities**:

- Day to day sales of Safe-Guard products and services in a branded contact center
- Adhere to Quality KPI’s for each client served
- Maintain PCI compliance when handling customer financial data
- Provide regular customer feedback on products and services to supervisors and representatives
- Constantly work with supervisors to identify best practices to help increase sales performance. This can include scripting change suggestions, offer changes, incentives, etc.
- Daily, weekly, and monthly tracking of your individual sales performance
- Computer and telephony proficiency including all applicable customer-facing platforms
- Participation in regular team production meetings
- Take part in training and coaching processes including calibrations sessions to ensure success

**Job Requirements**:

- 3+ years of direct sales experience required in Call Center/Contact Center, Technical Support and Help Desk Services and other back office service, with recent exposure within a recognized call center and/or Business Process Outsourcing Services Company and/or similar experience from another source (e.g., Telecommunications, Financial Services, E-Commerce, Energy)
- Strong consumer/sales development experience with the ability to create a positive client sales experience for the customer
- Strong interpersonal skills and the ability to articulate ideas clearly in oral and written communication
- Goal and results driven
- A proven track record demonstrating good business judgment, and a passion for excellence
- Good technical skills; proficient with Microsoft Office Suite
- Strong interpersonal skills working with both internal and external customers
- Ability to effectively communicate and coordinate with all employee levels and work within a participative, fast paced, interactive team environment
- Strong organizational skills and time management skills
- Must be able to successfully pass a background check

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