Service Support Representative

1 month ago

Calgary, Canada Finning International Inc. Full time

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
The Service Support Representative is a key member of the Customer Support Operations team responsible for the strategic customer management, repair scope development, quoting, and project management of technical repairs and service in both the shop and field.

As the Service Support Representative, you are accountable for ensuring that service and repairs are provided in the most cost effective and efficient manner, while ensuring an exceptional customer experience.

We are looking for people who are passionate about providing exceptional customer service, building relationships and have a keen interest and aptitude for equipment repair and maintenance.

We look forward to you joining our team

Job Description:

- Provide advice and guidance on customer service requests; troubleshoot and identify customer issues and provide recommendations on repairs
- Research, develop and provide estimated completion date based on identified scope of work.
- Recommend and provide alternate solutions or options to the customer
- Manage all customer service and warranty repair process including: ensuring compliance with service-related policies (WO signing, travel, etc.)
- Develop and deliver detailed work breakdown structure, with defined tasks, resource requirements and schedule
- Develop a communication plan to ensure a clear understanding of service requests, timelines and deliverables, incorporating all key stakeholders
- Engage with service supervisors to participate in pre, mid and post job meetings as well as daily scheduling / planning meetings with key stakeholders, ensuring a strong customer experience

Qualifications:

- Project Management training (PMP) would be an asset
- Completion of technical training and education in a relevant area such as Heavy Equipment Technician (HET) or other disciplines would be an asset
- Blue Seal certification would be beneficial
- 5-8 years of experience in technical service, parts, warranty or repair from a dealership or similar industry, prior Caterpillar product line preferred
- Strong communication (both verbal and written)
- Demonstrated mechanical aptitude, project management and prior customer service experience
- Strong business and financial acumen, the ability to develop budgets/estimates and manage costs/identify risks

Note:

- This position is based out of our Calgary shop location
- Permanent, full-time role
- 5x2, Monday - Friday shift
- Competitive salary, pension, and benefits
- Employee Share Purchase Plan and RRSP options
- Paid vacation

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

  • Customer Service Representative

    4 months ago

    Calgary, Canada Signature Flight Support Full time

    **Job ID** 11353 **Date Posted** 09/03/2024 **Location** Calgary, Canada **Company** Signature Aviation FBO Canada, Inc. **Job Type** Full time **Job Level** Standard Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada MOCHANIC'S AUTO SERVICE Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at MOCHANIC'S AUTO SERVICE.ResponsibilitiesRespond to Customer Inquiries: Provide timely and accurate information to customers regarding their services, addressing any concerns or issues they may have.Arrange Billing and Refunds: Efficiently...

  • Outside Sales Representative

    2 months ago

    Calgary, Canada ECHELON SUPPLY AND SERVICE Full time

    **ABOUT US** At **Echelon Supply & Service,** our focus is hose! We are specialized in the fabrication of custom hose assemblies and kits as well as bulk distribution of hose, fittings, equipment and accessories. Since 1976, we strive to provide insightful customer service with experienced and knowledgeable staff. As the exclusive representative of...

  • Outside Sales Representative

    6 months ago

    Calgary, Canada ECHELON SUPPLY AND SERVICE Full time

    **ABOUT US** At **Echelon Supply & Service**, our focus is hose! Since 1976, we have specialized in the fabrication of custom hose assemblies and kits as well as bulk distribution of hose, fittings, equipment, and accessories. We strive to provide insightful customer service with experienced and knowledgeable staff. As the exclusive representative of...

  • Customer Support Representative

    3 months ago

    Calgary, Canada Flair Flexible Packaging Corporation Full time

    The following position description is established by the Company to outline the basic requirements, duties, and responsibilities of the **Customer Support Representative** whose work as project coordinators and interactions with the customers is integral and indispensable to the Company's business. The Company has the right to amend or modify this job...

  • Technical Sales Representative

    5 months ago

    Calgary, Canada Startec Compression & Process and Startec Service Full time

    POSITION OVERVIEW: Startec Refrigeration Service is currently recruiting a Technical Sales Representative to work at our Shepard Office location (9423 Shepard Rd SE, Calgary, AB, T2C 4R6). The Technical Sales Representative is responsible for driving Startec Refrigeration Service’s growth by combining technical expertise and sales skills....

  • Administrative Assistant

    3 months ago

    Calgary, Canada Johnson Service Group (Internal Careers) Full time

    Johnson Service Group (JSG) is seeking a proactive and detail-oriented Administrative Assistant (Contractor Service Representative) to join our team in Calgary.Reporting to the Director of Field Services, this role is pivotal in supporting our contract personnel with onboarding, timesheet management, and troubleshooting system-related issues. While this is...

  • Customer Service Representative

    4 months ago

    Calgary, Canada Fix Auto Full time

    Fix Auto is looking for a Customer Service Representative! If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a Customer Service Representative, you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a Customer...

  • Front Desk Support Representative

    4 weeks ago

    Calgary, Alberta, Canada ERA KITCHENS Full time

    About ERA KitchensERA Kitchens is a dynamic organization that values excellent customer service.Job Title: Front Desk Support RepresentativeWe are currently seeking a highly motivated and organized individual to join our team as a Front Desk Support Representative. In this role, you will be responsible for providing exceptional customer service, handling...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada Alberta Ltd. Full time

    We are seeking an experienced Customer Service Representative to join our team at Alberta Ltd. in a full-time, permanent role.The successful candidate will provide exceptional customer service and support to clients and the public, ensuring a positive experience through effective communication, problem-solving, and attention to detail.Key...

  • Customer Service Representative

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Calgary is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...

  • Customer Service Representative

    4 weeks ago

    Calgary, Canada Fix Auto Full time

    **Fix Auto** is looking for a **Customer Service Representative!** If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a **Customer Service Representative,** you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a...

  • Sales Representative – Commercial HVAC

    7 months ago

    Calgary, Canada Startec Compression & Process and Startec Service Full time

    POSITION OVERVIEW: Startec Refrigeration Service is currently recruiting a Sales Representative – Commercial HVAC to work at our Shepard Office location (9423 Shepard Rd SE, Calgary, AB, T2C 4R6). The Sales Representative – Commercial HVAC is responsible for securing HVAC service, maintenance, retrofits, and contract agreements. In this role,...

  • Customer Service Specialist

    2 months ago

    Calgary, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: A1 Chesney **Location Address**: Calgary, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists...

  • Customer Service Representative

    6 months ago

    Calgary, Canada FUEL Mobile Full time

    **Calgary & Halifax Locations**: **Customer Service Representative, Enterprise Wireless Support**: **Job Summary**: As a Customer Service Representative within our Wireless Concierge team, you are the first line of contact for our corporate clients across North America and beyond. - Act as a customer liaison, process service requests and handle escalations...

  • Customer Service Representative

    2 months ago

    Calgary, Canada AutoCanada Inc. Full time

    **C**ustomer Service Representative** **Courtesy Collision - AutoCanada Collision Centres** **Location, On-Site** **Schedule**:Monday to Friday, 8 am - 5 pm **Courtesy Collision Centre** is looking for a **Customer Service Representative** located in **Calgary**. We are a growing team with opportunities for career advancement. **Benefits**: -...

  • Customer Service Representative

    2 weeks ago

    Calgary, Canada Action Furnace Full time

    We are hiring experienced Customer Service Representatives in Calgary, Alberta! Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing...

  • Customer Service Representative

    2 weeks ago

    Calgary, Canada U-Haul Full time

    **Customer Service Representative**: Need to be available on weekends. Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    2 weeks ago

    Calgary, Alberta, Canada ALBERTA LTD. Full time

    Are you looking for a dynamic and supportive work environment? We are seeking an experienced Customer Service Representative to join our team at ALBERTA LTD.About the Role:We are looking for a highly motivated individual who can provide exceptional customer service in a fast-paced setting. As a Customer Service Representative, you will be the first point of...

  • Customer Service Representative

    2 months ago

    Calgary, Canada AMETEK, Inc. Full time

    **Location**:Calgary, AB, CA, T1Y 7H9**Business Unit**:E&PI**Posting Date**:Nov 1, 2024- AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales, service and support locations in the United States and 30 other countries...