Customer Service Representative

4 days ago

Calgary, Canada Action Furnace Full time

We are hiring experienced Customer Service Representatives in Calgary, Alberta

Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing benefits plan, RRSPs, and the opportunity to grow within the company We know that when our people are happy, so are our customers

Reporting to the Customer Service Manager, the Customer Service Representative is a frontline professional who interacts with customers on behalf of the company. They provide customers with information about products and services, schedule appointments and when necessary, handle concerns and complaints. The Customer Service Representative is to maintain a working knowledge of the products and services offered to provide customers with the best experience. Our Customer Service Representative’s are encouraged to recommend products and services based on the customer’s home service needs. **We are hiring for several different shifts All training is paid and will take place in our Calgary office.**

**Perks and benefits to working at Action Furnace**:

- Paid training program
- Health and dental benefits, RRSP matching program, and Health Spending Account benefits
- Unlimited growth opportunities
- Amazing company culture

**Responsibilities**:
This position will include, but not be limited to the following:
**Inbound Appointment Booking**
- Schedule service, maintenance, and sales appointments
- Maintain customer records by updating account information

**Outbound Appointment Booking**
- Contact club members when annual services are due
- Miscellaneous customer follow-up calls

**Office Support**
- Arrange for customers to receive invoices and club membership information via mail
- Collaborate effectively with other departments, such as dispatch, sales, memberships, and marketing, to ensure seamless customer experiences

**Customer Experience**
- Maintain working knowledge of all company products, services, pricing, and promotions
- Work through and answer product or service questions
- Discuss membership benefits with customers
- Provide peace of mind to the customer by educating them on the services we offer
- Conducting daily vehicle inspections and basic vehicle maintenance

**Qualifications**:

- Experience in the HVAC industry.
- Experience using Service Titan.
- Interpersonal skills - Warm and friendly and when speaking to customer; demonstrate empathy when dealing with unhappy customers; and can influence.
- Communication - Strong internal and external communication skills, both written and oral; demonstrated when communicating with staff and customers.
- Computer skills - Have working knowledge of Microsoft Windows software ie: Outlook, Word, Excel, as well as Windows operating system

**Values**:

- **Commitment to Teaching and Learning** - Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching.
- **Integrity** - Demonstrates ability to follow through on commitments. Do the right thing.
- **Embrace Change** - Demonstrates a “can do” mentality and takes on an assertive approach to welcoming changes set out by the leadership team.
- **Team Player** - Ability to work collaboratively with others to achieve company objectives.

We would love to see you join the Action Furnace team so if this sounds like an exciting opportunity for you, please do not hesitate in applying

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