Administrative Associate

20 hours ago


London, Canada GoodLife Fitness Full time

Position Description

**ADMINISTRATIVE ASSOCIATE**

**Who is an Administrative Associate?**
This position is responsible for ensuring requested adjustments to entries in our club management system are current and accurate. They will be reviewing, compiling and collecting information to ensure it follows company requirements and policies, and will escalate any information of concern. This position will also work closely with our members to facilitate Receipt and Privacy Officer Requests.

***What will you be doing?**
- Review and approve Refund requests (Bank and Cheque) - Daily
- Review and Process Returned/Void Refund Cheque - Monthly
- Pass information onto Member Experience to contact member to verify information to process request
- Validate and Process Change of Sales Person Requests - Daily
- Cash Management Requests Tickets from Clubs, Member Experience or Accounting Department - daily, monthly, yearly
- Receive assistance from Accounting Department to confirm payment was received and ensure everything is balanced and resolved
- Research and Process Manual Receipt Requests - daily, some months may have higher volume
- Submit and send requests for a hand full of members monthly that are not able to do so themselves
- Clean up entries in Exerp from errors, or processes that haven’t completed accurately

**Do you have what it takes?**
- Secondary School Diploma or equivalent with Accounting/Computer
- Administrative/Office experience
- Experience working both independently and, in a team, oriented collaborative environment
- Excellnt planning and problem-solving skills
- Ability to multi-task, build relationships, persevere, and adapt
- Knowledge of Microsoft Office (Excel, Word and Outlook)
- Customer service focused, flexible and willing to learn and grow
- Ability to prioritize work assignments and requests
- Self-motivated and directed
- Works well in a team environment
- Understanding of organization’s goals and objectives
- Ability to consistently keep information confidential
- Ability to fully understand and embrace company culture

**What’s in it for you?**
- Ongoing training & development to ensure a long & successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Performance Fitness membership
- Fun & energetic atmosphere to come to every day

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees & members feel valued, respected & supported. We are dedicated to building a workforce that reflects the diversity of our customers & communities in which we live & serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity & that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know & we will work with you to meet your needs.


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