Csr - Customer Service Representative

5 months ago


Newmarket, Canada Signarama Newmarket Full time

Signarama Newmarket is a small business in Newmarket, ON L3Y 8J9. Our goal is to uphold the following Core Values to protect, promote and enhance the value of our brand. Respect - we always act with courtesy, honesty and integrity in our dealings with our fellow franchisees, franchisor, suppliers, staff, customers and the general public. We ensure that all of our interactions are well-intentioned. Customer Focus - we strive for excellence in providing our customers with exceptional service at every opportunity. Community - we actively contribute to the network by participating in Signarama programs and events with a positive attitude. We are genuine and generous in assisting our fellow franchisees to grow and be successful. Through this, the brand will be stronger, and everyone will benefit. Quality - we commit to the highest levels of quality in our work. We protect and enhance our brand value with the best materials, systems and people. Be Safe - we always act with utmost care to ensure the safety of our staff, customers and the general public and follow best practices in Workplace Health & Safety..

Front Counter Sales - Serve as the first point of contact for walk-in and telephone customers.

Respond to customer inquiries to determine needs, provide recommendations and quote and assist customers with the order process. Obtain information for future contact.

Process customer orders. Accurately complete Work Order; obtain customer’s approval and down payment.

Call Outstanding Quotations.

Work closely with the Production Area to answer any questions they may have concerning current work orders.

Maintain a good working relationship with vendors to obtain quotes and follow up on orders in process.

Enter contact names into database for appropriate follow up.

Contact customers when the order is ready.

Obtain referrals; determine contact name and phone number, and provide follow up with that referral.

Support Owner as needed with reports, close outs, invoices, and daily, weekly and monthly paperwork.

Cross train in other areas of the store to maintain a fully functioning store at all times.

Maintain an organized; clean and professional store appearance at all times.

Follow up on existing clients and create a need to generate more business.

Basic computer skills, Microsoft Office and social media knowledge is a plus.

Knowledge in the the signage industry is an advantage.

**Job Types**: Full-time, Contract

**Salary**: $16.55-$20.00 per hour

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- customer service / sales: 1 year (preferred)

Work Location: In person



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