Customer Service Representative

7 months ago

Newmarket, Canada Lotek Full time

**Lotek Wireless** is a world leader in the development and manufacture of animal monitoring systems. Our innovative and internationally recognized radio, satellite, archival and acoustic monitoring solutions allow researchers to track animals of almost any size, in almost any environment. Our equipment reveals fascinating journeys of individual animals that contribute to biologist’s understanding of animal movement.

Our craft is technology; our passion is the environment. We are committed to providing innovative solutions for a sustainable future. Whether an animal moves through a terrestrial, freshwater, marine or avian environment, Lotek has a system to track it.

Leading researchers around the world rely on Lotek telemetry equipment and expertise. We are proud to be partners in research being conducted in more than 100 countries - on every continent and in every ocean.
- **The Opportunity**:_

We are seeking a highly motivated _**Customer Service Representative**_ to join our team in Newmarket. This role is specifically for the _**Marine Segment**_ which serves researchers wanting to track the movements of Fish.

Customer Service Representatives (CSR) contribute to the quality of the customer experience, through the personalized service they provide. CSRs provide technical support and training for customers, facilitate equipment returns for repairs/calibration, provide sales support and provide feedback to Segment and Product Management. Together, the CSRs and Sales Account Managers are the key client relation contacts critical to the development of true client loyalty. CSRs report to Segment Managers.
- **Requirements**:_
- Proven ability to gain co-workers and customer respect to facilitate positive outcomes
- Excellent communication skills (both written and verbal)
- Good time-management when multi-tasking and able to handle the high volume of enquiries
- Energetic personality, takes initiative, works independently in a multi-tasking, fast paced environment
- Good knowledge of software (Microsoft Word, Excel, Outlook, familiarity with Navision an asset)
- Ability to maintain a positive attitude when required to escalate client concerns and manage client expectations
- Ability to adapt to a changing environment
- **Skills and Qualifications**:_
- University degree or college diploma preferred
- Customer Service Experience
- Active participation in the natural world
- **Duties**:_
- Build a thorough knowledge of using Lotek equipment
- Provide training for researchers new to our equipment
- Resolve equipment issues researchers experience
- Key liaison between the client and the organization (Sales, Production, Engineering)
- Assist Sales Account Managers with active participation in all order entry and follow up
- Document, investigate and get closure on all client issues or complaints
- Coordinate work schedules with other CSRs and Account Managers
- Complete all office related administration tasks such as forecasting, quoting, order entry, filing of communications, reporting, mailing, timesheets, expense reports etc. in a timely manner
- Adhere to all Health and Safety Regulations
- Ensure Quality Standards are maintained
- Provide client feedback to the Segment and Product Managers
- Adhere to and participate with all policies of the organization
- **What we Offer**:_
- Competitive compensation
- Company paid Benefit Plan that includes life insurance, AD&D, Short and long
- term disability, health and dental care
- Employee Assistance Program
- Outstanding company culture including a Social Committee that organizes events such as contests, BBQ’s, and more
- Milestone Anniversary Awards
- Paid holidays, sick leave entitlement and Bonus Day
- **To apply**:_ If you are looking for an exciting new opportunity with a leading-edge company, please send us your resume.

Lotek Wireless Inc. is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs through the recruitment process.

Please note only those persons invited for an interview will be contacted.

To find more out about Lotek go to our Facebook, Youtube page or visit our website.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

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