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Customer Service Representative
1 month ago
About Assured Automotive
Assured Automotive is a reputable automotive repair facility seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences.
Job Summary
We are offering a competitive salary of $45,000 per annum for this exciting opportunity. The successful candidate will be responsible for providing top-notch customer service, managing relationships with customers and insurance companies, and ensuring seamless administrative support to our Repair Facility Team.
Key Responsibilities:
- Customer Service: Ensure consistent execution of our WOW (Wow Operating Way) plan to deliver exceptional customer experiences.
- Scheduling and Communication: Schedule appointments using Daily Demand Capacity Planner and CCC One schedule while scripting properly. Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation.
- Repair Order Preparation: Prepare RO (repair order) work packets consisting of QC (quality control) checklist, work order, parts list, and windshield tag used to record rental information.
- CCC One Notes: Record all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Rental Management: Confirm car rental information and update CCC One with rental car usage information.
- ARMS Management: Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
Requirements:
- Education: High School Diploma or GED (General Education Diploma)
- Experience: Minimum 1 year experience in a similar role such as administration assistant; preferred 1 year in an auto body or similar work environment including previous customer service experience.
- Skills/Abilities: Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure; strong attention to detail with a high degree of accuracy; knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Other Requirements:
- Driver's License: Valid driver's license.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
