Customer Service and Inside Sales Representative

7 months ago


Newmarket, Canada Gullco International Limited Full time

**About Us**: Gullco has been in the manufacturing industry for 70 years. We specialize in the design, manufacture and implementation of high quality welding and cutting automation equipment. A strong family business environment.

As a Customer Service and Sales Representative, you will play a vital role in ensuring customer satisfaction and facilitating sales processes. Your responsibilities will include:

- Entering orders accurately and efficiently
- Processing credit card transactions
- Generating formal quotes within Epicor our processing software
- Providing freight estimates to customers
- Handling Return Merchandise Authorizations (RMAs)
- Correcting shipping errors and managing all associated paperwork
- Arranging air shipments for our international divisions
- Matching shipping paperwork with sales orders

**Requirements**:

- Previous experience in customer service and sales roles preferred
- Proficiency in using Epicor or similar ERP software is a plus
- Strong attention to detail and accuracy in data entry
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Willingness to learn and adapt
- Familiarity with UK shipping regulations and procedures is an advantage

**Salary**: From $40,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: Hybrid remote in Newmarket, ON L3Y 9C3



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