Early Resolution Officer

1 week ago


Toronto, Canada Office of the Ontario Ombudsman Full time

As part of the Early Resolutions team, you will be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management.

ABOUT YOU
- A minimum of two years experience providing intake and complaint handling services in a similar organization
- Post-secondary education in social sciences or law
- Proven ability to work in both English and French, with French language skills (oral and written) at advanced level or above.
- Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate
- Ability to bring innovative thinking to an issue, while working within a prescribed framework
- Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis
- Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation
- Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels
- Self-starter with a proven ability to work independently and with a team
- Familiarity with social media and new technology is an asset

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.

We are hiring both permanent and contract positions.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the
- Ontario Human Rights Code_.

**Please Note**:

- Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $71,792/year._



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