Clinic Manager

3 months ago


Calgary, Canada Passion Dental Group Inc. Full time

At Passion Dental Group, we are all about good people and good culture. We are a dental support organization committed to establishing a positive culture with opportunities for personal and professional growth for our teams while delivering exceptional patient care.

**Position Overview**: We are seeking a dedicated and enthusiastic Clinic Manager to oversee operations at Glamorgan Dental Center located in SE Calgary. This role combines leadership, operational management, and a strong focus on patient care and staff development.

**Key Responsibilities**:

- Establish and manage internal office protocols and procedures to ensure overall office efficiency.
- Hire, train, and develop new office staff to meet patients’ needs and uphold the clinic’s standards.
- Develop and manage staff schedules and timesheets, overseeing other HR functions at both clinics.
- Create, implement, and manage an effective office budget.
- Oversee the processing of insurance claims and billing systems, ensuring accuracy and compliance.
- Deliver individual and team leadership to ensure all office employees provide outstanding client service.
- Greet patients professionally and cheerfully, creating a welcoming atmosphere.
- Schedule appointments and organize the clinic schedule to optimize workflow.
- Answer and appropriately route phone calls, addressing inquiries promptly and professionally.
- Utilize experience in internal and external marketing to enhance clinic visibility and community engagement.
- Train staff on the use of Cleardent software (training provided) and manage Recall Max systems.
- Perform other office administration duties as required.
- Uphold and protect the culture at both clinics, fostering a positive and engaging work environment.

**Position Requirements**:

- At least 5 years of dental clinic setting experience, and at least 1 year of leadership.
- Experience with Sleep Dentistry is a bonus but not required.
- Working knowledge of dental billing and insurance protocols.
- Proficient computer skills, including knowledge of Microsoft Office.
- Strong verbal and written communication skills.
- Solid problem-solving abilities and attention to detail.
- Friendly, professional demeanor with excellent interpersonal skills.
- Ability to multi-task effectively, working independently and as part of a dynamic team.

**Why Join Us?** At our clinics, we value teamwork, communication, and a commitment to excellence. We offer competitive pay, life insurance, and other extended health benefits. If you’re passionate about creating a positive culture and driving success within your team, we would love to hear from you

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person


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