Clinic Manager

3 days ago

Calgary, Canada Medicentres Full time

**Job Location**: Foothills - In Clinic

**Job Type**: Full-Time

**Schedule**: M-F with Occasional Evenings and Weekends as needed.

**COMPANY INFORMATION**:
Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience. Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot; it reminds each one of us that what we do matters.

**JOB PURPOSE**:
Reporting to the Senior Manager of Occupational Health, the Clinic Manager is responsible for the overall leadership and direction of the Foothills Clinic. The Clinic Manager will provide support to Occupational Health units throughout Alberta and Saskatchewan as needed and will collaborate with Primary Care Division Clinics within the Calgary market.

**PRINCIPAL RESPONSIBILITIES**:
**Clinic Management**:
Directly manage the team at the Foothills Clinic, and indirectly support the Occupational Health team at the Kingsway (Edmonton) clinic
Coach, develop, and mentor direct reports in alignment with the Medicentres Employee Handbook and through performance reviews.
Manage scheduling and operations of clinic staff
Hold employees accountable for outcomes and performance by addressing people management issues in a timely manner.
Ensure quality delivery of services by clinic staff and appropriately highlight deficiencies to the respective groups (i.e. clinical, operations, finance).
Cross train staff in order to create redundancies through superior knowledge of all service offerings - individual may be required to assist in providing services in order to maintain business momentum.
Ensure team members are aware and trained on Reprocessing requirements and ensure these expectations are being met.
Follow OIS / WCB guidelines as per provincial regulations, interact with clinic physicians regarding OIS / WCB appointments.
Ensure a positive, diverse, and inclusive work environment.
In partnership with Human Resources, recruit, organize training for, and retain staff for the clinic.
Provide direction to and follow up with administrative staff on all position requirements.

**Quality, Privacy, and Processes**:
Participate and drive policy, procedure and quality assurance development that is consistent with regional office and standardized clinical service practices.
Continually identify opportunities and support activities to standardize processes.
Ensure privacy practices are consistent with regulated Privacy legislation and in accordance with Medicentres’ Privacy Policy.
Oversee various service programs initiated at the local office and directly manage where required.
Lead the deployment of national or provincial (as applicable) organizational initiatives within the clinic, including those related to people, technology, operations, or processes

**Financial Management and Business Development**:
Work with the local team, and with support from the Senior Manager of Occupational Health to develop and work towards annual budgets.
Report monthly on variances to the budget, and develop action plans to address such variances in conjunction with the local team and with support from the Senior Manager of Occupational Health.
Identify concerns with key performance indicators and achieve KPI targets (Quality Assurance, financial, operational, HR, Sales etc.).
Continually look at reducing costs and championing local activities to do so.
Contribute to divisional business development priorities and initiatives, and identify, share, and grow local business development opportunities.
Perform all other duties and responsibilities assigned.

**KNOWLEDGE, SKILLS AND EXPERIENCE**:
3-5 years of management experience. Experience in a medical/ clinic environment is considered an asset.
Ability to communicate effectively in a wide variety of situations, including face-to-face, over the phone, and in writing.
High level of focus on client service, setting priorities based on client needs, and continuously seeking ways to meet and exceed client expectations.
Displays a talent for building, maintaining, and leading a team to consistent positive outcomes.
Ability to adapt and thrive in an atmosphere of changing priorities and circumstances.
Demonstrates initiative without specific direction; completes tasks by removing barriers and locating necessary resources.
Demonstrates desire and ability to help others develop by accurately assessing employee’s inter

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