Bilingual Customer Service Representative Online

3 weeks ago

Montréal, Canada Dormez-vous? Full time

Company Description

At Sleep Country Canada / Dormez-Vous? We are crazy about sleep Don't believe us? We happen to be Canada's #1 specialty retailer with over 265 stores nationwide and growing.

Working at Sleep Country Canada (SCC) and Dormez-Vous? (DV) is more than just a job, it's your opportunity to realize your full potential We trust you to make the right decisions
- you will be motivated and empowered every day to make a positive difference to your team, the customer experience, and the growth of our business.

At SCC/DV, we work hard but most importantly, we play hard We are driven by a shared set of core values that focus not only on providing the best customer service, but also on recognizing, developing, and caring for our own associates (that means YOU). At Sleep Country, we realize there is more to success than work and working with us will allow you to be a part of a strong, vibrant, and fun work environment.

**Job Description**:
**This role will be supporting Customer Service and Online Sales**

**Can you?**
- Manage warranty claims, property damage claims and manifest queries
- Update customer’s files and various logs and complete
- Follow-up on outstanding files, warranty issues and inspections
- Respond to customer service related inquiries from the store associates and co-workers.
- Assist in preparing documentation for reports.
- Contact e-commerce customers whose product is back ordered and offer a substitute item to secure delivery and offer any other related products to their purchase.
- Reschedule back ordered items.
- Contact self-serve white glove delivery customers to confirm their order before their delivery.
- Assist customers calling in to our lifestyle base line, troubleshoot and offer help to solve the issue and send the relevant lifestyle base warranty information to the manufacturer who will follow up with the customer.
- Take incoming calls via call centre software supporting various skillsets
- Assist with various requests from customers which include, warranty claims, property damages, e-commerce orders inquiry, refund updated and any other related questions
- Support the online sales team in busy times such as boxing day, black Friday, cyber Monday etc.
- Assist customers through their shopping experience
- Offer the complete sleep system by understanding client’s needs, products such as mattresses, accessories, adjustable bases etc. and completing the sale on line with them

**Qualifications**:
**Do you have?**
- A high school diploma
- Any post secondary education? This is considered an asset, so it’s not mandatory
- A minimum of 2 years’ experience in a sales and/or call center customer service environment
- Bilingualism (English/French) is required, both written and verbal

**Are you able to?**
- Work in a fast paced environment and deal with a high volume of customer requests
- Employ advanced computer skills and be familiar with programs such as Microsoft Teams, Outlook, PowerPoint, zoom
- Problem solve effectively within company policies and guidelines
- Use tact and diplomacy at all times with internal as well as external customers
- Work in a home environment

Additional Information
**Why work for us**:

- This is not just a job but a **Career with opportunities for growth and advancement**:

- We provide full Medical & Dental Benefits and a Deferred Profit Sharing Program
- We offer Maternity/Parental Leave Top up Benefits
- We will invest in you and provide mentoring and development
- You will have access to our in-house learning platform that provides world class content of over 9,000 digital courses taught by industry experts in a variety of languages
- You can also take advantage of our Tuition Reimbursement Program (Professional AND Personal Development that even includes scuba diving classes)
- We provide an Annual Wellness Credit for all our Associates Any products and services that improve your health and well-being are eligible, whether that’s health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
- You are able to gain access to our Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
- We also offer a paid day off to Volunteer at your local charity of choice
- We are also proud to share that we are winners of:
- Canada's Most Admired Corporate Cultures
- Great Place to work
- Best Workplaces in Retail & Hospitality

**Employment Equity

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada TNG Full time

    **WHO WE ARE**: TNG is proud to be a part of the **Jim Pattison Group of companies.** The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export and financial industries and is the second-largest private company in Canada. **OUR OPPORTUNITY** TNG is currently...

  • Bilingual Customer Care Representative

    2 weeks ago

    Montréal, Canada Staples Full time

    **Bilingual Customer Care Representative - 1260896** **Bilingual Customer Care Representative (12 Month Contract)** **Staples is business to business. **You’re what binds us together. Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada LifeWorks Full time

    Build a meaningful career At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting...

  • Bilingual Customer Service Representative

    3 weeks ago

    Montréal, Canada Stallion Express Inc. Full time

    Stallion Express is a Toronto-based company specializing in shipping and logistics solutions for online sellers. Our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day! - We’re a dynamic team working towards a common vision: To help Canadian sellers ship parcels at the lowest possible rates....

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada Stallion Express Inc. Full time

    Stallion Express is a Toronto-based company specializing in shipping and logistics solutions for online sellers. Our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day! - We’re a dynamic team working towards a common vision: To help Canadian sellers ship parcels at the lowest possible rates....

  • Bilingual Customer Service Representative, Manulife

    2 weeks ago

    Montréal, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Work from home - Canada At TTEC, we're all about the Human Experience. Elevated. As a **Bilingual Customer Service Representative - French-English working remotely in Canada**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning...

  • Bilingual Customer Service Representative

    3 weeks ago

    Montréal, Canada True Solutions Full time

    **Customer Service Representative (French/English)** We have immediate contract employment opportunity for 3 bilingual Customer Service Representative (French/English) for one of our Insurance clients. **Here’s what you’ll do** - Being a knowledge leader on our policies, products, services, and initiatives - Respond to calls from members, answering...

  • Bilingual Customer Service Representative

    1 week ago

    Montréal, Canada Air Liquide Full time

    **Company presentation** VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. **Here’s what you will...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Spanish-English - Work From Home - Canada At TTEC, we're all about the Human Experience. Elevated. As a **Bilingual Customer Service Representative speaking Spanish and English** working remotely in **Canada**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC,...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada Epsilon solutions pvt ltd. Full time

    **JOB DESCRIPTION** **Title**: Bilingual - Customer Care Representative **Location**: 720 Coverdale Rd, Riverview, NB (Door Number# 9) **(WFH)** **Job Type**: Fulltime **Pay rate**: **$18/hr. CAD** **Start date: 1st Aug** **Associate checklist** - Should be at least 18 years of age - At least finished High School - At least 1 year of customer service...

  • Bilingual Customer Service Representative

    3 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Spanish-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a** Bilingual Customer Service Representative** **speaking Spanish and English** working remotely **in Canada,** you’ll be a part of bringing humanity to...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking French and English **working remotely** in Canada**, you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking French and English working remotely in Canada,** you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Portuguese-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking Portuguese and English working remotely in Canada,** you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - German-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking German and English working remotely in Canada,** you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Spanish-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking Spanish and English working remotely in Canada, **you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    3 weeks ago

    Montréal, Canada Stallion Express Inc. Full time

    **STALLION EXPRESS IS URGENTLY HIRING!** Stallion Express is a Toronto-based company specializing in shipping and logistics solutions for online sellers. Our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day! We’re a dynamic team working towards a common vision: To help Canadian sellers ship...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Spanish-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking Spanish and English working the overnight shift remotely in Canada,** you'll be a part of creating and delivering amazing customer experiences...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Overnight shift - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking French and English working the overnight shift remotely in Canada,** you'll be a part of creating and delivering amazing customer...