Bilingual Customer Service Representative, Manulife

1 week ago


Montréal, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

Job Posting Description

Manulife Bank is currently recruiting for **Bilingual Customer Service Representatives **to join us for an upcoming New Hire Training Class starting on **October 24th
**The opportunity**

Is it possible to find a career you love with a global organization that supports your continued growth and success?

ABSOLUTELY

Where you ask? Look no further than Manulife

Have you considered a career with us?

**Here are a few reasons why you should**:

- Unlimited opportunity for growth and development here in beautiful Halifax and Montréal
- Leaders who are invested in your success
- A diverse and inclusive work environment
- Emphasis on work/life balance, employee recognition and community involvement
- A company who believes the best customer is a satisfied customer

Still interested? Passionate about your possibilities?

Consider joining our team as a **Bilingual **C **ustomer Service Professional within our continuously growing Canadian Division Operations (Manulife Bank)

Why? Great question
- We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy.
- We support the growth of our business through service excellence and a client-focused approach.
- We pride ourselves on the ability to thrive in an environment of open communication, partnership and collaboration.
- We demonstrate what makes us better by leveraging our global scale, our global capabilities and our local market focus.

**Who are we looking for?**
- Communicators
- Doers
- Learners
- Team Players
- Problem solvers

**What do we need from you?**

With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.
- Bilingualism, English/French required
- You excel in a fast-paced, constantly evolving environment while exhibiting a calm and professional manner
- You have outstanding technical capabilities, research skills and your attention to detail is always a priority
- Previous customer service experience in a contact center, retail environment or service industry
- Previous experience in a contact center environment would be considered a tremendous asset, however, not required
- Knowledge of financial services would also be an asset

**What we offer**:

- Competitive base salary and annual performance bonus
- Paid Training starting on Day 1 in classroom setting with practical hands on training along with your colleagues.
- Comprehensive benefits package from Day 1
- 3 weeks paid vacation along with 3 paid personal days and 5 paid sick days
- Online learning programs driven to focus your career development at your own pace
- Career growth and leadership support to achieve your goals

Ready to take the next step?
- 365 days per year, rotational shifts
- Manulife Bank Contact Center operates on a rotational shift basis with hours of operations being Monday-Friday, 8am-12am, Saturday-Sunday, 9am-9pm.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer



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