Bilingual Customer Service Representative

1 week ago

Montréal, Canada Stallion Express Inc. Full time

Stallion Express is a Toronto-based company specializing in shipping and logistics solutions for online sellers. Our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day
- We’re a dynamic team working towards a common vision: To help Canadian sellers ship parcels at the lowest possible rates. 10,000+ businesses in Canada have saved $5,000,000 in shipping costs for over 6 million parcels with Stallion Express. Customer service is a top priority for us, which directly reflects in our consistent 4.8-star rating on Google
- Where can I find more information about Stallion Express and what it’s like working there?
- Visit our website at

**What’s awesome about being on Team Stallion?**
- Our company isn’t just about profits. It’s built around the community. We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our customers and clients, the company, and most importantly, you. Some of the benefits we offer include:

- ** Birthday and work anniversary celebrations.** We love to celebrate you We’ll gift you gift cards or dinner for these special occasions.
- ** Hybrid work options available.** Work where you work best (though this may vary on the type of role and responsibilities).
- ** Casual Fridays are every day.** We have frequently sanitized and recently renovated offices across Ontario and even Canada
- ** Free healthy snacks.** Just let us know what snacks or coffee/tea keep you fueled, and we’ll stock them for the kitchen.

**What’s the job?**
We are looking for a Bilingual Customer Service Representative to join our growing team. Reporting directly to the Customer Experience Manager of Stallion Express, this role will be responsible for managing accounts, onboarding new clients, and maintaining the highest standards when it comes to client service.

**Responsibilities**:

- Manage current and new client accounts for Stallion Express.
- Conduct regular check-ins with enterprise clients to ensure satisfaction.
- Assist clients with shipping and system-related issues and escalations.
- Work closely with our sales and operations teams to onboard new clients.
- Build and maintain trusting relationships with clients.

**Skill Set**:

- Entry-level customer service experience
- Intermediate/Advanced written and verbal knowledge in French and English.
- Experience in E-Commerce marketing or logistics industry would be an asset
- Self-driven, excellent communication and negotiation skills, with an ability to build trusting relationships with clients.
- Ability to multitask in a fast-paced environment.

**How do I apply?**

**About Stallion Express Inc.**:

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