Dealer Support Coordinator

7 months ago


Regina, Canada Brandt Full time

With a strong focus on customer satisfaction and dealer network growth, Brandt is currently seeking a dedicated and dynamic individual to join our team as a Dealer Support Coordinator. This position plays a crucial role in supporting our dealers and Area Managers of Product Support (AMPS) to ensure seamless communication and coordination between the company and its dealer network.

**DUTIES & RESPONSIBILITIES**:

- Support the Area Managers of Product Support in addressing dealer and customer inquiries, systems issues, and product support requirements, ensuring timely and effective resolution.
- Collaborate with cross-functional teams to improve customer support processes and provide feedback on areas for improvement in products or services.
- Coordinate and escalate complex dealer issues to appropriate teams, working closely with AMPS to ensure closed-loop communication and problem-solving.
- Assist in the development of customer support-related dealer communications
- Assist in the creation and delivery of training and resource materials for dealers and for the Area Managers of Product Support, ensuring consistent and effective support delivery.
- Provide coaching and targeted dealer training to achieve specific Customer Support objectives and improve dealer business processes.
- Develop and manage a monthly dealer scorecard to monitor dealer performance in the areas such as parts ordering, initial parts stocking, warranty recovery, and product update completion rate.
- Manage the completion of dealer training and parts stocking requirements for new machine models.
- Perform dealer parts ordering analytics to drive parts sales
- Monitor and analyze parts booking programs results
- Contribute to the development of ongoing parts sales programs
- Develop feature/advantages/benefits communications for Brandt parts
- Benchmark competitive parts pricing
- Prepare regular performance reports on dealer customer support metrics for management review.
- Participate in department meetings
- Other duties as assigned

LI-onsite

Required Skills
- Excellent written and oral communication skills
- Must be team oriented and customer service focused
- Strong attention to detail and problem-solving skills

Required Experience
- Bachelor’s degree preferred or equivalent related experience
- Intermediate computer software competency in Excel, PowerPoint, and Word
- Training experience


  • Territory Manager

    5 months ago


    Regina, Canada Parkland Corporation Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Territory Manager

    5 months ago


    Regina, Canada Parkland Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....


  • Regina, Saskatchewan, Canada undisclosed Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Team Leader, Dealer Finance. As a key member of our organization, you will play a crucial role in supporting our Dealer Finance experts in building strong relationships with dealerships and partner affiliated credit unions.Your primary responsibility will be to...


  • Regina, Canada SaskTel Full time

    **POSITION OVERVIEW** In this role you will establish and develops external channel and customer relationships, in a highly competitive environment, to evolve and maintain long term, stable, profitable, and mutually beneficial relationships. The Admin Assistant influences, supports, and trains dealer channels and represents the dealer channel in SaskTel...


  • Regina, Canada OPENLANE Full time

    Applicants for this role must possess a valid driver’s license and access to a car, as it is a prerequisite for successful job performance **_ Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful.- We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used...


  • Regina, Canada Conexus Credit Union Full time

    At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future. It’s more than conducting a banking transaction, it’s about providing our members with insightful content, tools, expert advice, and a full suite of products to empower them and inspire confidence in their...


  • Regina, Canada Väderstad Full time

    Summary Product Specialist position will be expected to work with the Authorized Dealer locations and individual Farmers/Growers/end users of Vaderstad Equipment. Product Specialist (PS) will be expected to evaluate equipment performance issues and recommend repairs/maintenance/actions resulting in the desired performance of the equipment. PS will be...


  • Regina, Canada Brandt Full time

    Brandt is currently looking for a Technical Support Manager in our Regina location. The Technical Support Manager is responsible for managing the Brandt Technical Assistance Center (BTAC) operations, ensuring efficient and effective resolution of technical issues and provide exceptional customer support to our Dealers. This position will lead a team of...


  • Regina, Saskatchewan, Canada Brandt Full time

    Job Title: Customer Support Manager - Manufactured Products LeadBrandt is seeking a dedicated and results-oriented Customer Support Manager - Manufactured Products Lead to drive growth and development of our manufactured products parts sales and margin.This role involves setting dealer expectations, designing training plans, implementing effective parts...


  • Regina, Saskatchewan, Canada Brandt Full time

    Brandt is seeking an exceptional leader to drive the growth and development of its manufactured products parts sales and margin. As a Product Support Manager - Manufactured Products Leader, you will collaborate closely with key stakeholders to successfully achieve objectives.This pivotal role involves setting dealer expectations and scorecards, designing...


  • Regina, Canada Brandt Full time

    Brandt is currently seeking a dedicated and results-oriented Customer Support Manager - Manufactured Products. This role is pivotal in driving the growth and development of our manufactured products parts sales and margin. You will collaborate closely with our Area Managers of Product Support, Territory Managers, and the Customer Support Centre resources to...


  • Regina, Saskatchewan, Canada Brandt Full time

    Job Summary:Brandt is seeking a dedicated and results-oriented Customer Support Manager - Manufactured Products to drive the growth and development of our manufactured products parts sales and margin.This role is pivotal in collaborating closely with our Area Managers of Product Support, Territory Managers, and the Customer Support Centre resources to...

  • Parts Sales Consultant

    6 months ago


    Regina, Canada MSX INTERNATIONAL Full time

    Title: Parts Sales Consultant Location: Regina, SK, Canada with Benefits **Who We Are**: For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization,...


  • Regina, Canada Brandt Full time

    Brandt is currently looking for the Director of Sales – Utility Trailers in our Regina location. This position is responsible for developing, managing and supporting sustained and profitable growth in sales of Utility Trailers.   The Director of Sales will be responsible to maximize overall sales, market share, and profitability. Duties and...


  • Regina, Saskatchewan, Canada Brandt Full time

    Job DescriptionWe are seeking an experienced Sales Director to lead our Utility Trailer sales team in our Regina location. This role is responsible for driving profitable growth in sales of Utility Trailers.About the RoleDevelop and implement a Distribution Strategy for Utility Trailer product line.Collaborate with the sales team to develop and implement...


  • Regina, Saskatchewan, Canada Brandt Full time

    Director of Product Support – AgricultureThis role provides leadership and direction for Brandt's parts and service support functions. The primary responsibility is to ensure the profitability of the parts and service business in the AG locations. The position develops our strategic business plan and oversees the development of support capabilities of...


  • Regina, Saskatchewan, Canada Brandt Full time

    Agricultural Parts and Service DirectorThe Agricultural Parts and Service Director at Brandt provides leadership and direction for Brandt's AG parts and service support functions.Main Responsibilities:Develop and execute AG business plans to improve profitability and customer satisfaction.Oversee the development of support capabilities for staff and ensure...


  • Regina, Canada Brandt Full time

    The Director of Product Support – Agriculture provides leadership and direction for Brandt’s parts and service support functions.   You are primarily responsible for the profitability of the parts and service business in the AG locations. This position develops our strategic business plan and oversees development of support capabilities of staff. The...

  • Support Coordinator

    1 week ago


    Regina, Saskatchewan, Canada 4Sight Group Chartered Professional Accountants Full time

    We are seeking a highly organized and detail-oriented Support Coordinator to join our team at 4Sight Group Chartered Professional Accountants. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day functioning of our business.Job SummaryThis is a permanent position with an estimated annual salary of $45,000 -...


  • Regina, Canada Brandt Full time

    Brandy is currently seeking a Director of Product Support - Transportation in either our Regina Customer Support Center or the Greater Toronto region. The Director of Customer Support – Transportation provides leadership and direction for Brandt’s parts and service support functions.   You are primarily responsible for the profitability of the parts...