Resort Front Desk Reception

4 days ago


Huntsville, Canada Cedar Grove Lodge Full time

**About us**

Cedar Grove Lodge is a family resort in Huntsville, ON. We have 19 log cottages, all with fireplaces, all along the shores of Peninsula Lake. The resort has been owned by the Fleming family since inception in 1927, and we have a long history of providing guests with authentic log and fireplace cottage lakeside vacations with welcoming, friendly and exceptional customer service.

Our work environment includes:

- beautiful lakeside resort front office setting
- A stable and loyal team environment
- Friendly staff and guests
- Food provided while on shift
- Casual work attire (Cedar Grove Logowear provided)
- Safe work environment
- Benefits package

**Responsibilities of our Front Desk position**:

- Greeting all guests in a friendly and professional manner
- Processing Check ins and Check outs
- Processing Reservations, deposits and refunds (strong written and verbal literacy, and some math, required)
- Strong attention to detail, organizational and multi-tasking skills required
- Creating and processing Guest bills, receiving and processing payment (cash register, interac/credit card machine)
- Being knowledgeable about the resort and the various accommodation and activity options onsite
- Ability to work a variety of shifts (days 8am-2pm, evenings 2pm-10pm, weekends, holidays). We like to make a set front office schedule, so your days off will always be the same.
- 2 or 3 set days off per week, depending on how much you wish to work.
- Must be able to work all holidays and at least one evening of all weekends while we are open (however see note below)
- Approximately 3 months of the year (late March-mid-May, late Oct-mid Dec) we close for the shoulder season and your shifts are all day shifts, no weekends. We are extremely flexible with time off/vacation options during our shoulder season closings, but while we are open and during peak times (ie summer, Christmas holidays) it is not likely a vacation time can be booked. That is hospitality in Muskoka :)

**It would be preferred if you**:

- Have a passion and/or knowledge of our local tourism industry and available options for guests
- Have had experience with customer service and/or front desk, ideally (but not required) in a hotel/motel/resort environment
- Have the ability to be a self-starter, and look for items that need attending to
- Have the desire to give our guests the best experience possible

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Huntsville, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location


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