Front Office Manager Can

4 months ago


Huntsville, Canada H2S Huntsville Full time

We are hiring a Front Office Manager.

Role Responsibilities:
The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions:
Guest Service
- Maintains guest service as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest services in responding promptly to guest needs.
- Is committed to making every guest satisfied.
- Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
- Develops added value customer service programs.
- Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
- Meets or exceeds hotel guest satisfaction measures.
- Ensures hotel standards and services contribute to the delivery of consistent guest service.

Front Desk Management
- Acts as manager on duty for hotel and manages front desk operations.
- Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
- Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
- Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
- Produce accurate financial reports on time.
- Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists
- Assists with sales and inputs new groups into the system

Human Resources
- Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
- Maintains a positive, cooperative work environment between staff and management.
- Emphasizes employee selection, training and development as a way of doing business.
- Ensures all hotel employees know hotel objectives.
- Ensures personnel files are accurate and comply with both local and federal laws and regulations.
- Administers personnel policies fairly and consistently.
- Resolves employee grievances in a fair and timely manner.
- Ensures employees understand policies, pay procedures, bonus plans and benefits.
- Helps develop management talent by acting as a mentor for direct reports.
- Ensures completion of training objectives and development plans.
- Monitors and maintains acceptable turnover levels.

Safety and Security
- Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
- Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.
- Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

Operations
- Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
- Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.
- Has acceptable property quality audits.
- Periodically inspect rooms, building exterior, parking lot, etc.

Here are some reasons our associates like working for us:
**Benefits**:
At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly let’s make sure we have FUN We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women


  • Front Office Manager

    4 months ago


    Huntsville, Canada Home2 Suites by Hilton Huntsville Full time

    **Description**: We are hiring a Front Office Manager. Role Responsibilities: The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of...

  • Front Desk Clerk

    6 months ago


    Huntsville, Canada Home2 Suites by Hilton Huntsville Full time

    **Description**: Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the...

  • Night Auditor Can

    2 months ago


    Huntsville, Canada Home2 Suites by Hilton Huntsville Full time

    **Description**: **Role Responsibilities**: As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring calls, reservations, etc. Verify, balance and review hotel room...

  • Night Auditor Can

    2 months ago


    Huntsville, Canada H2S Huntsville Full time

    **Role Responsibilities**: As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring calls, reservations, etc. Verify, balance and review hotel room availability Perform...

  • Night Auditor Can

    6 months ago


    Huntsville, Canada Home2 Suites by Hilton Full time

    We are hiring a Night Auditor **Role Responsibilities**: As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring calls, reservations, etc. Verify, balance and review...

  • Front Desk Agent

    6 months ago


    Huntsville, Canada Motel 6 Huntsville Full time

    The Front Desk Agent is a key member of the Guest Services team, responsible for all aspects of the hotel guest's experience at Motel 6. The Front Desk Agent should have a positive, professional and friendly attitude with a desire to deliver outstanding customer service to our guests. **Requirements**: - Willingness to deliver excellent customer service -...


  • Huntsville, Canada East Side Mario's Full time

    Hey, wanna be part of the family? East Side Mario’s is all about good food, family, friends and fun. It’s a lively place where folks can relax and enjoy their favourite Italian foods in a warm and friendly atmosphere. It’s also a rewarding place to work for energetic people with a great personality and a knack for keeping guests happy. Whether...

  • Front End Clerk

    3 months ago


    Huntsville, Canada Metro Inc. Full time

    Position Title: Front End Clerk - Part Time Position Type: Permanent Requisition ID: 39681 Banner: Metro Employment Type: Part-Time Location: HUNTSVILLE 70 KING WILLIAM Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our customers! Our **front-end** team is...

  • Front End Clerk

    2 months ago


    Huntsville, Canada Metro Full time

    Position Title: Front End Clerk - Part Time Position Type: Permanent Requisition ID: 39681 Banner: Metro Employment Type: Part-Time Location: HUNTSVILLE 70 KING WILLIAM Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our customers! Our **front-end** team is...

  • Front End Clerk

    7 months ago


    Huntsville, Canada Metro Inc. Full time

    Position Title: Front End Clerk - Part Time Position Type: Permanent Requisition ID: 37371 Banner: Metro Employment Type: Part-Time **Location**:HUNTSVILLE 70 KING WILLIAM **Shift**:Day, Evening & Weekends Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our...


  • Huntsville, Canada Bowman Fuels Full time

    **Job brief** We are looking for a reliable office administrator. They will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. This individual should have excellent time management skills, with the ability to think critically, multitask and problem solve. The office administrator ensures smooth running...

  • Restaurant Manager

    4 months ago


    Huntsville, Canada East Side Mario's Full time

    Hey, wanna be part of the family? East Side Mario’s is all about good food, family, friends and fun. It’s a lively place where folks can relax and enjoy their favourite Italian foods in a warm and friendly atmosphere. It’s also a rewarding place to work for energetic people with a great personality and a knack for keeping guests happy. Whether...


  • Huntsville, Canada Deerhurst Resort - Huntsville Full time

    As the Rooms Administration Manager at Deerhurst Resort, you will play a pivotal role reporting to the Director of Rooms and working in collaboration with the Rooms Division Manager. Your responsibilities will include managing both Homeowner Services and providing support to the Rooms Division, including Front Office, Housekeeping, Shuttle services, and...

  • Hotel General Manager

    4 months ago


    Huntsville, Canada NOA Hosptiality Full time

    '''Duties:''' - Oversee the daily operations of the hotel, including front desk, housekeeping, maintenance, and food and beverage departments - Ensure high levels of customer satisfaction by providing excellent service and resolving any issues or complaints - Develop and implement strategies to maximize occupancy rates and revenue - Monitor and manage hotel...


  • Huntsville, Canada MCRS Property Management Full time

    **Position Specifications**:The purpose of the Property Management Assistant position is to assist with the day‐to‐day functions of the management of properties contracted to MCRS Property Management. MCRS Property Management is a rapidly expanding organization offering customized property-specific professional property management services to Condominium...


  • Huntsville, Canada Huntsville Honda Full time

    **Huntsville Honda **is looking for a** **full-time, permanent** Front Desk Administrator **to join their dynamic team! Huntsville Honda is part of Performance Auto Group, which is a leading automotive group whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers,...


  • Huntsville, Canada Huntsville Honda Full time

    **Huntsville Honda **is looking for a** **full-time, permanent** Front Desk Administrator **to join their dynamic team! Huntsville Honda is part of Performance Auto Group, which is a leading automotive group whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers,...

  • Evening Manager

    3 months ago


    Huntsville, Canada The Family Place Full time

    **Night Front-of-House Manager** **Job Description**: Key Responsibilities: - Oversee all front-of-house activities during evening shifts. - Ensure an exceptional customer dining experience by maintaining a high standard of service. - Manage and supervise wait staff, host/hostess, and bar team, ensuring efficient operations. - Resolve customer complaints...

  • Office Assistant

    3 months ago


    Huntsville, Canada Huntsville Family Health Organization Full time

    We are looking for a reliable Office Assistant to perform a variety of administrative and clerical tasks in a family physician's office. Current Hourly rate starting at $21.44 plus annual raise structure annually adjusted for inflation, holiday bonus packages. We are looking for someone with a passion for interacting with people, handling of phone calls,...

  • Night Housekeeper

    6 months ago


    Huntsville, Canada Muskoka Landing Retirement Lodge, Huntsville, On. Full time

    A wonderful opportunity to join our amazing housekeeping team at our NEW Muskoka Landing Retirement Lodge in Huntsville, On. We are looking for a overnight self-starter that is motivated to help us keep our building as clean as possible. **The hours for this position are from 11PM to 7 AM.** **Accountabilities** **Position Summary**: Under the direction...