Supervisor, Guest Services
2 weeks ago
Primaris REIT is currently hiring a dedicated and enthusiastic Supervisor Guest Services to join our team at our Park Place Mall - Lethbridge, AB. If you have a friendly, customer focused attitude and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you
**Please note the schedule for this position is Tuesday - Saturday**
As the Supervisor, Guest Services you will coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants, coaching and supervising staff and managing specific property programs such as social media, gift cards, community clubs, contests, etc.
- Demonstrate exceptional customer service to all patrons and tenants
- Hire, orient and train all new Guest Services Representatives
- Conduct annual performance reviews and coach direct reports
- Prepare shift schedules which provide optimum levels of service
- Order and maintain Guest Services Uniforms
- Set-up new tenants on Centre’s Gift Card Program
- Prepare reports and balance Gift Card reconciliations regularly, in order to evaluate sales trends and prepare action plans where necessary
- Maintain a centralized database to log feedback from customers, retailers and staff
- Mediate and liaise between the customers and tenants when conflict arises
- Oversee Social Media platforms and assist in the execution of Marketing promotions and events at the Centre
- Manage Community and Non-Profit Bookings, ensuring all contracts and insurance requirements are submitted and accurate
- Manage and oversee stocking of all mall related information throughout the property
- Answer incoming calls on both the internal and external telephone lines
- Oversee the “lost and found”, maintenance of the “Parenting Room” and the rental and maintenance program of strollers, wheelchairs, etc.
- Authorize refunds for property vending machines upon request
- Hold regular staff meetings and provide support to other departments as requested
- Other duties as assigned
**Requirements**:
- College diploma or equivalent
- 3-5 years experience in related field, 1 year in a supervisory capacity
- Basic PC skills including MS Office Suite
- Social Media knowledge an asset
- First Aid, CPR and AED Certifications an asset
- Outstanding customer service skills
- Ability to motivate, delegate and empower your team
Join us and play a vital role in providing outstanding experiences to our valued customers and tenants. We are seeking individuals with a positive attitude, excellent communication skills, and a strong commitment to ensuring customer satisfaction.
**How to Apply**:
If you are ready to embark on a rewarding career in the exciting world of real estate, we would love to hear from you
Join our team as a Supervisor, Guest Services and contribute to creating a positive and welcoming shopping experience.
Primaris REIT is Canada's leading enclosed shopping centre-focused real estate investment trust. We own and operate a portfolio of 11.6 million square feet of dominant enclosed shopping centres valued at approximately $3.2 billion at Primaris' share. Our vision is to champion and elevate retail for Canadians by creating an exceptional experience for our customers while maintaining a strong presence in the industry.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
**Experience**:
- Supervising: 1 year (preferred)
Work Location: In person
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