Guest Services
4 days ago
**Title**
Guest Services
**Reports To**:
Slot Manager
**Summary**:
The Customer Service Agent is required to have a pleasant, polite, energetic, and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick and have the ability to multitask.
**Core Competencies**:
- Customer Service
- Teamwork and Cooperation
- Interpersonal Awareness
- Communication
**Job Duties**:
- Greeting guests when they enter the casino
- General coat check duties
- Making announcements over the intercom
- Interacting with guests and respond graciously to inquiries regarding services and features of the casino
- Assisting marketing when required by making gift baskets, promotional items, laminating and cutting
- Responsible for selling Casino merchandise and other items
- Providing information about upcoming casino events
- Other related service duties or responsibilities may be assigned based on business requirements
**Requirements**:
- Able to maintain security clearance
- Must be available to work days, evenings and weekends
- Fluent in the English language
- Lottery ticket sales experience is considered an asset
- A team player who is willing to learn new skills
- Enjoy working in a fast paced environment with a variety of customers
**Work Conditions**
- Must be able to stand for 8-hour periods
- Must be able to bend to reach shelves
- Must be able to carry out light cleaning duties
- Must be available to work all shifts including evenings, weekends and holidays
- Must be able to work in a fast-paced working environment
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