Night Auditor- Guest Service Representative

3 weeks ago

Lethbridge, Canada Holiday Inn Lethbridge Full time

Must be available to work Night Shifts( 11 pm to 7 am) and evening shifts 2.45 pm to 3.15 pm

**Job Summary**
- The Night Auditor / Guest Services Representative is responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios.**Major Duties and Responsibilities**
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Posts and files all charges to guest, master, and city ledger accounts.
- Uses proper telephone etiquette.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Handover shift log-book
- Follow night audit procedures
- Follow check-in procedures
- Guest Satisfaction and communication Assigns rooms in a courteous and efficient manner.
- Records and makes all wake-up calls in an appropriate manner.
- Must have complete knowledge of policies and procedures to be followed in case of an emergency.
- Handles all internal control items as hotel policies and procedures dictate.
- Set up breakfast where applicable
- Mining for gold, internet prospecting

**Minimum Qualifications and Skills**
- Diploma in Business Administration or equivalent experience.
- Experience (1-3 years) in the hospitality industry is considered a strong asset.
- Basic accounting skills would be considered an asset.
- Excellent communication, interpersonal, and administration skills.
- Proficiency/familiarity with computerized systems; MS Word, Excel, Outlook.
- Ability to gather, compare, analyze and present data.
- Ability to deal with all levels of management and staff in a professional manner**.**:

- Ability to multi-task and work within deadlines.

**Mental Effort**
- Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
- Mental effort is required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in fulfilling guest's requirements.
- Periods of mental and visual concentration required for preparing, reviewing, and analyzing reconciliations and reports.

**Physical Effort**
- Performs computer work daily.

**Working Conditions**
- Infrequent handling of queries and calls from guests, and property staff.
- Works a night, alone with minimum supervision and with no co-workers.

**Type of Supervision Required**

Reports to the hotel Front Office or General Manager. Works under general instructions to prioritize and complete assigned tasks.

**Please Note***: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.

  • Guest Services Representative/ Night Auditor

    3 weeks ago

    Lethbridge, Canada Westmont Hospitality Group Full time

    JOB SUMMARY The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and...

  • Night Auditor

    6 days ago

    Lethbridge, Canada Express Lodging Group of Hotels, Best Western Plus Service Inn & Suites Holiday Inn Express Lethbr Full time

    The EXPRESS LODGING GROUP OF HOTELS; Best Western Plus Service Inn & Suites and Holiday Inn Express Lethbridge SE is seeking a **Night Auditor** to join our team. Our team members understand the meaning of customer service, are professional, team-oriented, possess good work ethics and are extremely results driven. DUTIES: - Running daily credit card...

  • Night Auditor

    2 weeks ago

    Lethbridge, Canada Wingate by Wyndham Full time

    **Night Auditor** The Wingate by Wyndham Lethbridge is looking for Night Audit Agents to join our team. We are looking for a motivated driven individual who is great with guests and computer work! While experience at a hotel front desk is not required it is always welcome! - Great time Management Skills - Self-motivated - Willing to work in a team...

  • Night Auditor

    2 weeks ago

    Lethbridge, Canada Westmont Hospitality Group Full time

    **Job Summary** The Part-time Night Auditor is responsible for verifying the correctness of guest accounts by balancing each department’s income and posting room, tax, and local phone charges to guest folios. **General Shift - Friday and Saturday 11 pm to 7 am**: **Training: For the completion of the training, you will be required to do some AM shifts...

  • Guest Services Representative

    2 weeks ago

    Lethbridge, Canada Holiday Inn Lethbridge Full time

    JOB SUMMARY The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and...

  • Guest Service Associate

    2 months ago

    Lethbridge, Canada Tommy Gun's Original Barbershop Full time

    Tommy Gun’s Lethbridge is looking for a **PART-TIME** Guest Services to join our fun and friendly work team. If you enjoy interacting with people, working in a retail environment and are passionate about men’s grooming, this is the job for you! **Qualifications**: - Retail Experience (1 Year Preferred) - Exceptional Customer Service Skills - Excellent...

  • Guest Service Associate

    2 months ago

    Lethbridge, Canada Tommy Gun's Original Barbershop Full time

    Tommy Gun’s Lethbridge is looking for a **PART-TIME** with **Sunday availability** Guest Services to join our fun and friendly work team. If you enjoy interacting with people, working in a retail environment and are passionate about men’s grooming, this is the job for you! **Qualifications**: - Retail Experience (1 Year Preferred) - Exceptional...

  • Guest Service Associate

    3 weeks ago

    Lethbridge, Canada Tommy Gun's Original Barbershop Full time

    Tommy Gun’s Lethbridge is looking for a **PART-TIME** with **Sunday availability** Guest Services to join our fun and friendly work team. If you enjoy interacting with people, working in a retail environment and are passionate about men’s grooming, this is the job for you! **Qualifications**: - Retail Experience (1 Year Preferred) - Exceptional...

  • Guest Service Associate

    2 days ago

    Lethbridge, Canada Tommy Gun's Original Barbershop Full time

    Tommy Gun’s Lethbridge is looking for a **PART-TIME** with **Sunday availability** Guest Services to join our fun and friendly work team. If you enjoy interacting with people, working in a retail environment and are passionate about men’s grooming, this is the job for you! **Qualifications**: - Retail Experience (1 Year Preferred) - Exceptional...

  • Guest Service Associate

    5 days ago

    Lethbridge, Alberta, Canada Tommy Gun's Original Barbershop Full time

    Tommy Gun's Lethbridge is looking for a PART-TIME with Sunday availability Guest Services to join our fun and friendly work team. If you enjoy interacting with people, working in a retail environment and are passionate about men's grooming, this is the job for youQualifications: Retail Experience (1 Year Preferred) Exceptional Customer Service Skills...

  • Guest Services

    2 months ago

    Lethbridge, Canada Pure Canadian Gaming Corp. Full time

    **Title** Guest Services **Reports To**: Slot Manager **Summary**: The Customer Service Agent is required to have a pleasant, polite, energetic, and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick and have the ability to multitask. **Core...

  • Guest Services

    2 days ago

    Lethbridge, Canada Pure Canadian Gaming Corp. Full time

    **Title** Guest Services **Reports To**: Slot Manager **Summary**: The Customer Service Agent is required to have a pleasant, polite, energetic, and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick and have the ability to multitask. **Core...

  • Guest Services

    5 days ago

    Lethbridge, Alberta, Canada Pure Canadian Gaming Corp. Full time

    TitleGuest ServicesReports To:Slot ManagerSummary:The Customer Service Agent is required to have a pleasant, polite, energetic, and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick and have the ability to multitask.Core Competencies: Customer Service...

  • Customer Service Representative

    6 days ago

    Lethbridge, Alberta, Canada Recreation Excellence Full time

    Customer Service Representative (Seasonal Part-Time) Lethbridge, AB Why Recreation Excellence? Recreation Excellence is Serious about FUN We strive to assist in the development of happy, healthy, responsible individuals and families. Our team takes pride in our core values, which include: helping to provide safe services in safe environments, helping...

  • Customer Service Representative

    4 weeks ago

    Lethbridge, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...

  • Customer Service Representative

    1 month ago

    Lethbridge, AB, Canada Recreation Excellence Full time

    Customer Service Representative (Seasonal Part-Time) Lethbridge, AB Why Recreation Excellence?Recreation Excellence is Serious about FUN! We strive to assist in the development of happy, healthy, responsible individuals and families. Our team takes pride in our core values, which include: helping to provide safe services in safe environments, helping...

  • Night Builder

    3 weeks ago

    Lethbridge, Canada M30 Retail Services Inc. Full time

    Night Builder - $23/hour - Temporary Project M30 Retail Services is hiring NIGHT Fixture Installer/Display Builder(s) in AB - Lethbridge to join a night crew, working on section renovations in a big box retailer. We are looking for 7 mature individual(s) with building experience. Must be 18 years to apply. Duties & Responsibilities - Renovation and...

  • Sales Representative Entry Level

    5 days ago

    Lethbridge, Alberta, Canada EightSix Network Inc Full time $18

    Convocation Flowers is looking to hire an On-Site Sales Representative to join our team for the Lethbridge College Spring 2024 graduation on May 24. We are a company that sells roses and assorted gifts around Canada for University and College graduations. This is an IN PERSON ROLE that takes place at the Lethbridge College Gymnasium campus on May 24, where...

  • Lethbridge Transit Driver

    4 weeks ago

    Lethbridge, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: Presents a positive image to Gordon Food Service (GFS) while...

  • On-Site Sales Representative

    5 days ago

    Lethbridge, Alberta, Canada EightSix Network Inc Full time $18

    Convocation Flowers is looking to hire an On-Site Sales Representative to join our team for the Lethbridge College Spring 2024 graduation on May 24. We are a company that sells roses and assorted gifts around Canada for University and College graduations. This is an IN PERSON ROLE that takes place at the Lethbridge College Gymnasium campus on May 24,...