Customer Service Supervisor

2 months ago

North Vancouver, Canada North Vancouver Recreation & Culture Full time

**Customer Service Supervisor**:
**(Recreation Facility Clerk)**
**Regular Full Time**
**Competition #24033R**

North Vancouver Recreation & Culture (NVRC) is dedicated to building healthy individuals, families, and communities. NVRC offers a wide range of recreation and cultural programs and services to residents of all ages and abilities. We are looking for a positive, enthusiastic and friendly individual to deliver memorable experiences to our customers.

**WHY WORK FOR US?**
You will be an integral part of our dedicated staff team who continually strive to make a difference in the recreation and cultural lives of North Vancouver residents. NVRC values employees, offering a competitive salary, comprehensive benefits, and the opportunity to participate in an earned day off (EDO) program.

**GREAT CUSTOMER SERVICE**
In this centralized supervisor role, you will be delivering excellent front line customer service experiences by providing information and assistance to the general public and customers. You will coordinate the training and onboarding of new front office staff throughout the NVRC while also developing and implementing training opportunities for existing staff. You will supervise a team and prepare schedules for staff performing Call Centre duties, and work with other Customer Service Supervisors to organize and monitor the efficient operation of the office support services. You will be required to work at multiple NVRC facilities in order to train new staff and support operations.

**ABOUT YOU**
As a leader, you create an inclusive work environment that inspires staff to deliver exceptional customer experiences, both internally and externally. You are an excellent communicator who is reliable, responsive to customer needs, and builds positive relationships with your staff team and peers. You are courteous and effective with the public in providing information and assistance regarding our facilities, bookings, programs, activities and community events. You have extensive experience developing, implementing and evaluating training opportunities for both new and existing staff. You enjoy working with a diverse group of people and embrace change and challenges.

**QUALIFICATIONS AND REQUIREMENTS**
Completion of high school, supplemented by clerical or business courses and sound related experience, including in a supervisory role. You have a sound knowledge of recreation registration software, MS Excel and Word. Previous customer service experience and training is an asset.

This is a regular full-time position which involves shift work with variable times, based on a 35 hour work week. The pay for this unionized position ranges from $28.37 and $33.25 per hour.

**CLOSING DATE**:NOVEMBER 4, 2024**
- We thank you for your interest in employment with the North Vancouver Recreation and Culture and advise that only those selected for an interview will be contacted._

Education : Other trades certificate or diploma
Experience : Experience an asset

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