IT Technical Support Analyst

1 month ago

Edmonton, Canada Accurate Network Services Inc. Full time

Accurate Network Services Inc. is on the hunt for a master-class Service Desk Technical Analyst to join our team of lovable computer nerds.

The person who holds this role is the voice at the end of the line providing awesome—not to mention critical—customer support. As the core of the Accurate Service Desk, we count on you to create an incredible customer experience by leaning into your troubleshooting skills and resourcefulness.

While this role is primarily providing remote support from the Edmonton office, there may be times where you go onsite to one of our clients’ locations to provide support. You will also be required to take part in an on-call rotation (approximately one week every 12 weeks). For this reason it is important that you are able to make the commute to our Edmonton location.

Accurate Network Services Inc. is an Edmonton-based managed service provider focused on common sense, practical IT solutions for small and medium-sized businesses. We have offices in both Edmonton and Calgary, and have an active social committee that brings us all together wherever you may be located.

At Accurate, we strive daily to foster a community of positivity, learning, customer-focus, and accountability. Our values are a way of life for us, not empty words plastered on the wall behind the coffee machine. To be a part of the team, you’ll need to get behind the values.

We think Accurate is a pretty sweet place to call your work home. When we’re not Jedi mind-bending computers to our will, we may be go-karting, mini-golfing, or throwing axes at things (in a controlled setting—we’re not animals). Or, perhaps, we’re taking advantage of the company’s personal fitness and professional development allowances. Sound like something you want to be a part of? We’d love to hear from you.

Please send your resume and cover letter in response to this ad

**Job Types**: Full-time, Permanent

**Salary**: $24.00-$28.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Microsoft 365 Administration: 1 year (required)
- Microsoft Windows Server Administration: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- CompTIA A+ (preferred)
- CCNA (preferred)
- Microsoft certifications (AZ-900 etc.) (preferred)

Work Location: In person

Application deadline: 2023-05-02

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