Customer Service

4 weeks ago

Kelowna, Canada National Seating & Mobility Full time

**About NSM**

National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility.

At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service. Energize your day, knowing everything you do makes someone's life better. Join our team as a Customer Service & Service Support Representative at National Seating & Mobility Ltd. and feel good about the work you do You will be based in our Kelowna branch.

**In this role**

As a Customer Service & Service Support Representative, the employee requires a strong blend of customer service, technical expertise, and organizational skills to ensure customer satisfaction and efficient services. This is a hybrid role; approximately 50% customer service, and 50% service support. Typically, you will:

- Proactively engage with NSM clients and suppliers to deliver an outstanding customer service experience.
- Contribute to team results by supporting all colleagues to be successful in meeting client needs.
- Cultivate and maintain relationships with therapists and other healthcare professionals for equipment demos, trials, or rentals.
- Institute maintenance, service, setup and repair of customer-owned equipment both within the Branch and at the customer's home & facilities.

**Job Requirements**
- Previous experience in customer service for technical items/services.
- 2 years of experience as a customer service representative.
- Manage data within the inhouse systems.
- Previous experience in using power and hand tools.
- A valid class 5 drivers’ license is required
- At least 2 years of experience in CRT (complex rehab technology), accessibility and mobility equipment.
- Lift heavy equipment, work in confined spaces and bend frequently.
- Diagnose and solve problems based on customers’ non-technical descriptions.

**What is in it for you**
- You are in a key role that is recognized by NSM with a comprehensive compensation plan.
- We have an excellent group insurance plan.
- Health and safety are our top priorities.
- We like to work hard, and we love to have fun at work, it’s part of our DNA.
- NSM is committed to an inclusive, equitable, and accessible workplace. We are proud to be an equal opportunity employer and to be servicing our community.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- Store discount
- Wellness program

Schedule:

- 8 hour shift

Application question(s):

- Do you have the right to work in Canada? if yes, please specify.

**Experience**:

- sales: 1 year (required)
- medical equipment: 1 year (preferred)
- Customer service: 2 years (required)

Work Location: In person

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