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Customer Service Manager
4 months ago
Our common goal, our passion, is to create global communities connected through play and social experiences. We believe the world needs more places where coming together, connecting and having fun are inevitable. What makes us jump out of bed every morning is knowing we’re integral to create these meaningful places, and we need people like you to help us build them.
Our Customer Service Team, within our global Commercial Group, needs the next, great **Customer Service Manager**, to ensure our internal and external customers experience exceptional service. This position is suited for customer-focused, self-directed, solution-seekers; individuals that thrive in managing a team in a fast-paced environment. You are not afraid to shake things up, take the comfortable and familiar and make it uncomfortable through new ideas.
Your strong ability to lead, mentor and guide the customer service team will result in high-quality interactions and address the many complexities and challenges that can arise. Collaboration is key in this role, working with many internal departments, setting the standard for quality while streamlining and optimizing the processes will be imperative. Previous experience with a CRM (customer relationship management) system, will help you succeed in this role as it is heavily focused on administration and data management.
Although no two days are the same, here are some of the activities you will focus on:
- Lead, mentor, and motivate the customer service team to deliver high-quality service.
- Guide on complex customer issues and ensure team members are equipped to handle challenges effectively.
- Identify bottlenecks and implement improvements to accelerate the sales cycle.
- Supervise order processing activities, ensuring accuracy and timely fulfillment.
- Implement data quality standards and ensure data integrity for better decision-making.
- Ensure the accuracy of the CRM data, track Service Level Agreements, and adjust strategy/plans based on data analysis.
**Job Types**: Full-time, Permanent
Pay: From $70,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person
Application deadline: 2024-04-30
