Supervisor, Guest Experience

7 months ago


Milton, Canada Woodbine Entertainment Full time

Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests.

We are also currently on an amazing 20-year journey to ‘build a city within a city’ and transform the largest privately held land in Toronto into one of Canada’s premiere entertainment destinations. This journey will unlock the value of approximately 700 acres of land, leading to job creation and the revitalization of our communities, while enhancing our ability to share the thrill of horse-racing and cementing our place as an entertainment powerhouse.

We also take care of our PEOPLE. Here are some of the things we offer:
**Full Group Benefits Plan**

**Pension**

**Paid Vacation**

**Discounts on Food**

**Ontario Attractions Discount**

**Free Parking**

**Opportunities for Advancement**

**Social Responsibility Initiatives**

We need dedicated people to join our cause. Be part of Woodbine Entertainment and get inspired to make work awesome

Our Values & Beliefs

\u007C WOW EVERY GUEST \u007C OWN IT \u007C LISTEN & CONNECT - PEOPLE MATTER \u007C FUEL THE FUN & PASS IT ON \u007C TRUST IN OUR TEAM \u007C #WE CARE \u007C PURSUE YOUR POTENTIAL \u007CBE BOLD\u007C BE ALL IN \u007C

JOB SUMMARY:
The purpose of this position is to supervise a proactive team of Guest Experience and Pari-Mutuel associates to ensure the delivery of professional, high quality and friendly assistance and services to all our guests. This role also will help drive and contribute to the successful achievement of business goals in the areas of employee and customer satisfaction.

**JOB RESPONSIBILITES**:

- Effectively lead a team of Guest Experience staff and the delivery of face-to-face service and assistance to the organization's customers by providing motivation and direction such as assigning, prioritizing work, monitoring work performed, dealing with routine issues and assist with scheduling of staff.
- Introduce new and inexperienced customers to wagering.
- Supervise and support Retail and Cash Operation services (retail and lottery sales, cash advance transactions and reporting, valet services)
- Identify, gather and assess information to resolve various routine customer inquires/complaints.
- Develop and maintain effective relationships with various departments and customers.
- Ensure that department service level objectives meet performance expectations.
- Create and maintain an environment that promotes positive communication within the department and the organization.
- Assist Managers in development and facilitation of training programs for frontline employees

**KEY SUCCESS FACTORS**:

- 1-3 years in a supervisory capacity in a customer service environment****:

- General knowledge of Best Customer Service practices
- Basic knowledge of money handling procedures
- General knowledge of Customer Services and Operations
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of guest service
- Cash handling experience
- Computer skills required

Guided by our Values and Beliefs, Woodbine Entertainment commits to providing an authentic and empowering work experience Please reach out if you're ready to embrace change and be part of a new breed of experience while working for one of Canada’s certified Great Places to Work



  • Milton, Canada Woodbine Entertainment Full time

    Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests. We are also currently on an amazing 20-year journey to ‘build a city within a city’ and transform the...


  • Milton, Canada Woodbine Entertainment Full time

    Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests. We are also currently on an amazing 20-year journey to ‘build a city within a city’ and transform the...


  • Milton, Canada Edo Japan Full time

    **HERE WE GROW AGAIN- GUEST EXPERIENCE SPECIALIST (CASHIER)** Edo Japan is a health-conscious fast food Canadian restaurant chain specializing in Japanese Teppan-style cooking. We were founded in 1979 by Reverend Susumu Ikuta and continue our success to this day with more than 193 stores across Canada and we continue to grow. Our inclusive philosophy is at...


  • Milton, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure excellent service for our guests at beBee Professionals in Milton, Canada.Key Responsibilities:Lead a team of restaurant staff to deliver exceptional customer experiences.Collaborate with management to optimize restaurant operations and maintain high...

  • Admissions Supervisor

    7 months ago


    Milton, Canada Chudleigh's Apple Farm Full time

    Chudleigh's Apple Farm Is looking for an **Admissions Supervisor** to join our team for the summer and fall season! **Availability: May 24th until October 31st.** Are you passionate about creating unforgettable experiences and working outdoors? Join us at Chudleigh's Farm, where our journey began on the family apple farm in Milton, in 1967. Since then,...


  • Milton, Canada Conservation Halton Full time

    Conservation Halton was created to protect, restore and manage the natural resources in our watershed but we have grown to become so much more. Today, we protect our communities and conserve our natural environment through planning, education and recreation and to support our partners in the creation of sustainable communities within our watershed. We are...

  • Security Supervisor

    10 hours ago


    Milton, Canada The Forest Hill Group Full time

    **Full-time Concierge Security Supervisor position available.** - Team Leadership qualities - Standard First Aid and CPR Certification - An adaptable personality & positive attitude - Excellent customer service skills **A friendly, professional demeanour** - Proficiency in conflict resolution - Ability to enforce Condo rules & regulations - Exceptional...


  • Milton, Canada Turtle Jack's - Milton Full time

    We are seeking new team members to provide a premium cottage experience to our guests. Turtle Jack’s team members are genuine, loyal, fun, friendly and love living the cottage lifestyle. With Turtle Jack’s you will part of a family and be rewarded for your hard work with competitive wages, professional development, room for advancement, and some super...

  • Supervisor, Food

    2 days ago


    Milton, Canada Woodbine Full time

    Reporting to the Manager, Hospitality Outlets, this position will assist in executing the departments’ daily, weekly and monthly operating plan and provide coaching and support to front-line team members. As a Service leader in the Woodbine Hospitality Department, the Supervisor assists in overseeing the business and provides support to team Members to...

  • Supervisor, Food

    7 months ago


    Milton, Canada Woodbine Entertainment Full time

    Reporting to the Assistant Manager, Hospitality Outlets, this position will assist the Assistant Manager & Manager, Hospitality in executing the departments’ daily, weekly and monthly operating plan and provide coaching and support to front-line team members. As a Service leader in the Woodbine Hospitality Department, the Supervisor assists the Assistant...

  • Kitchen Supervisor

    6 months ago


    Milton, Canada Chudleigh's Apple Farm Full time

    Chudleigh's Apple Farm Is looking for a **Kitchen Supervisor** to join our team for the summer and fall season! **Availability: May 21st until October 31st**. Are you passionate about creating unforgettable experiences and working outdoors? Join us at Chudleigh's Farm, where our journey began on the family apple farm in Milton, in 1967. Since then, we've...

  • Retail Supervisor

    6 months ago


    Milton, Canada Chudleigh's Apple Farm Full time

    Chudleigh's Apple Farm Is looking for a **Retail Supervisor** to join our team for the summer and fall season! **Availability: May 29th until October 31st.** Are you passionate about creating unforgettable experiences and working outdoors? Join us at Chudleigh's Farm, where our journey began on the family apple farm in Milton, in 1967. Since then, we've...

  • Kitchen Supervisor

    6 months ago


    Milton, Canada Chudleigh's Apple Farm Full time

    Chudleigh's Apple Farm Is looking for a **Kitchen Supervisor** to join our team for the summer and fall season! **Availability: May 21st until October 31st**. Are you passionate about creating unforgettable experiences and working outdoors? Join us at Chudleigh's Farm, where our journey began on the family apple farm in Milton, in 1967. Since then, we've...


  • Milton, Canada ClubLink Full time

    **ClubLink Is Hiring!** **Member Experience Manager** **Job Purpose**: Communicate and engage directly with Members and guests, guiding them through experiences and purchase decisions. Focus on identifying business opportunities to drive golf rounds, increase spend, develop new business and improve the overall member experience and retention. **Daily and...


  • Milton, Canada Woodbine Full time

    Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests. We are also currently on an amazing 20-year journey to ‘build a city within a city’ and transform the...

  • Restaurant Supervisor

    6 months ago


    Milton, Canada Chudleigh's Apple Farm Full time

    Chudleigh's Apple Farm Is looking for a **Food Services Supervisor** to join our team for the summer and fall season! **Availability: May 21st until October 31st** Are you passionate about creating unforgettable experiences and working outdoors? Join us at Chudleigh's Farm, where our journey began on the family apple farm in Milton, in 1967. Since then,...


  • Milton, Canada Best Western Milton Full time

    **Job Summary** **Duties** - Clean and sanitize guest rooms, including bathrooms, kitchens, and living areas, to meet hotel standards. - Change bed linens, towels, and other amenities as required. - Dust, vacuum, and mop floors in guest rooms and common areas. - Restock supplies such as toiletries and linens in guest rooms. - Report any maintenance issues...

  • Bistro Supervisor

    4 weeks ago


    Milton, Canada Woodbine Entertainment Group Full time

    With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to...

  • Experience Coordinator

    6 months ago


    Milton, Canada CBI Health Full time

    **Experience Coordinator - Milton, ON**: **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists,...

  • Café Supervisor

    7 months ago


    Milton, Canada Chudleigh's Blossom Cafe Full time

    **Chudleigh’s Blossom Café** is currently seeking a dynamic and experienced **Café Supervisor** to join our dedicated team! Discover the charm of Chudleigh’s Blossom Café, nestled in the heart of Historic Downtown Milton, where customers savor our signature desserts and beverages in a cozy and inviting atmosphere. Beyond preparing great beverages and...