Sales Administrator

4 weeks ago

Edmonton, Canada Lafarge Canada Inc Full time

Why work for Lafarge?:
As the global leader in innovative and sustainable building materials, we’re committed to shaping a
**greener**,
**smarter** and
**healthier** world. At Lafarge Canada Inc.,
**safety** comes first,
**collaboration** matters and
**diversity** is celebrated with people who share our desire to continually
**make our materials better.**

Do you have the drive, the skills, and the passion to join us?

Overview:
The Sales Administrator will be responsible for effective collaboration with the Commercial Manager, Sales Reps, Operation Managers, Customer Service Representatives, Quality Assurance Department and Credit Department as it relates to all customer focused activities including: project setup, quotes, products, pricing, ticket exceptions, profitability analysis, market intelligence, invoicing, reporting and analysis.

**This is a 12 months Mat Leave Contract**

**Responsibilities**:

- Health and Safety: Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environments and areas. Ensure all aspects of their role are executed in a safe manner. Demonstrate an understanding of safety guidelines at Lafarge operations.
- Sales & Marketing Business Cycle: Timely processing and resolution of billing, including exceptions/errors on a daily basis. Coordinate all sales activities including: project identification and tracking, customer performance, residential market review, daily sales reporting.
- Systems & Processes: Primary user and gatekeeper for Salesforce for Ready-Mix business unit.
- Administration and Billing: Answer phone calls and correspondence, maintain files and databases, prepare reports, and review billing.
- Value Added Products (VAP): Help customers obtain concrete information and strengthen customer relations through value added marketing and branded products to make company supplier of choice. Promote and facilitate special product sales with product specialists.
- Customer Orientation: Acquire new accounts, COD’s, small customers, provide quotes, and relay project information to customers and other key stakeholders.
- Cash on Delivery (CODs): private purchases, one time orders, credit/debit purchases on demand). Cash reconciliation each day. Track sheet for COD orders as per ABS Lafarge Corp. Customer receipts, tickets, refunds, etc.
- Process / Invoice Coordination: Textura, GC PAY, SAP for General Contractor payments, invoices uploads reconciliation. Manage progress claims, stat dec. project docs (insurance, H&S, WCB), schedule of values for each individual job as per contract
- Working with various residential builders on: - PO issues, Tickets, invoices, statements, Job Cost support
- Credit - Support: GET PAID system to track payments. Direct A to review progress on payments. Help collect and reconcile issues on account
- Reporting: Prepare key reports for weekly and monthly sales meetings. Prepare additional Sales reports as requested, including job tracking, quote tracking, and progress of Sales activities.
- Budgeting & Forecasting: Work with Sales team to create accurate and efficient work on hand/forecasting sheet. Maintain sales/product tracking systems.

**Relationship with Other Jobs**:

- Reports to Commercial Manager
- Works closely with entire sales organization
- Works closely with QC and operations personnel
- Works closely with Credit department

**Specific Accountabilities**:

- Safety Performance objective is “Zero”
- Responsible to achieve targeted KPI’s i.e. safety, service, volume delivered
- Customer satisfaction

Qualifications:
**Education & Work Experience**:

- Post-secondary degree or diploma in business, construction or a related field.
- 1-3 years related office experience, preferably in a sales environment.
- Strong working knowledge of Gmail and the Google Platform is required.
- Strong working knowledge of Microsoft Office, including Excel and Word, is required.
- Experience with SAP and Sales Force would be beneficial.

**Knowledge & Skills**:

- Excellent customer service skills - dedicated to meeting the expectations of internal and external customers with a positive and enthusiastic attitude
- Must be flexible and able to balance shifting priorities to meet deadlines
- Ability to negotiate skillfully in tough situations without damaging relationships
- Possess a general knowledge of construction and A&C products and a solid understanding of the market, competition and business opportunities
- Excellent written and verbal communications - ability to write and speak succinctly in a variety of settings and styles
- Must be timely with sharing information and provide the information people need to get things done and make decisions
- Must have strong people skills and relate well to all types of people inside and outside organization
- Strong problem solving and analytical skills and the desire to seek solutions
- Possess a commitment to and willingness to devote great effort an

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