Customer Service Representative

1 week ago

Lethbridge, Alberta, Canada Recreation Excellence Full time
Customer Service Representative (Seasonal Part-Time)

Lethbridge, AB

Why Recreation Excellence? Recreation Excellence is Serious about FUN We strive to assist in the development of happy, healthy, responsible individuals and families. Our team takes pride in our core values, which include: helping to provide safe services in safe environments, helping individuals appreciate their innate worth, to care about others, and to experience the joy of learning. We have the freedom and flexibility to try new things, create new programs, and come up with innovative solutions and ideas. While providing opportunities for professional development and additional certifications, this energetic management team works hard to create a FUN, upbeat working environment Recreation Excellence provides opportunities for advancement, learning and certifications, and even staff recruiting incentives

The Customer Service Representative will be responsible for providing exceptional customer service to our guests and assisting with facility operations while ensuring a positive and enjoyable experience for all visitors.

The following certifications are required:

  • Intermediate (Standard) First Aid with CPR-C/A.E.D.

Required Knowledge and Ability

Knowledge of:

  • Computer systems and Microsoft Office software

Ability to:

  • To learn new computer programs
  • Multitask and prioritize tasks in a fast-paced environment
  • Efficiently manage interactions with co-workers and the public
  • Learn job-related material primarily through oral instruction and observation
  • Follow oral or written instructions and procedures
  • Work cooperatively with other employees and the public
  • Complete duties in a safe manner, following established safety rules and regulations

The following skills would be an asset:

  • Proficiency in a second language

Essential functions:

  • Ensure that all work performed is under safety standards outlined in the Occupational Health & Safety manual and that pursuant regulations are adhered to, including the use of personal protective equipment.
  • Demonstrate continuous effort to improve operations, streamline work processes and work cooperatively towards an efficient and effective work environment.
  • Greet and welcome guests upon arrival with a friendly and approachable demeanour.
  • Provide information about facility amenities, services, programs, and activities.
  • Assist guests with membership inquiries, registration processes, and fee payments.
  • Answer phone calls, handle inquiries, and provide information regarding general queries.
  • Maintain accurate knowledge of facility schedules, programs, and policies to effectively address guest questions and concerns.
  • Monitor and enforce facility rules and regulations to ensure guest safety and compliance.
  • Handle guest complaints and resolve issues promptly and effectively, escalating to the supervisor or manager as needed.
  • Maintain cleanliness, & organization of the reception area and guest service desk.

Wage to be determined based on experience and certifications. Employment includes a facility membership, and opportunities for additional training and education. The successful candidates must be a minimum of 15 years of age and will require a Criminal Record Check and Working with Vulnerable Persons search prior to commencing work and must maintain a clean Criminal Record to remain on staff.

"Recreation Excellence has been the Cities trusted and best service provider for over a decade now. The way we as Council know this is that we never hear a complaint, in fact all we hear are good things about the services being provided by the company and it's staff."

His Worship Mayor Chris Spearman, City of Lethbridge

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