Guest Services
1 week ago
Title
Guest Services
Reports To:
Slot Manager
Summary:
The Customer Service Agent is required to have a pleasant, polite, energetic, and helpful presence while providing front line service to our casino customers.
Core Competencies:
- Customer Service
- Teamwork and Cooperation
- Interpersonal Awareness
- Communication
Job Duties:
- Greeting guests when they enter the casino
- General coat check duties
- Making announcements over the intercom
- Interacting with guests and respond graciously to inquiries regarding services and features of the casino
- Assisting marketing when required by making gift baskets, promotional items, laminating and cutting
- Responsible for selling Casino merchandise and other items
- Providing information about upcoming casino events
- Other related service duties or responsibilities may be assigned based on business requirements
Requirements:
- Able to maintain security clearance
- Must be available to work days, evenings and weekends
- Fluent in the English language
- Lottery ticket sales experience is considered an asset
- A team player who is willing to learn new skills
- Enjoy working in a fast paced environment with a variety of customers
Work Conditions
- Must be able to stand for 8hour periods
- Must be able to bend to reach shelves
- Must be able to carry out light cleaning duties
- Must be available to work all shifts including evenings, weekends and holidays
- Must be able to work in a fastpaced working environment
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