Service Customer Care Specialist

6 months ago


London, Canada AutoCanada Inc. Full time

**Service Customer Care Specialist (BDC)**

**London Honda**

**London, Ontario**

**London Honda **is looking for a high-energy and versatile **Service Customer Care Specialist (**BDC) **to join our team You will be responsible for managing long-term client loyalty to the dealership. We are looking for someone who is energetic and loves working with people in a public setting. First impressions are a driving force in business and therefore, your demeanor, knowledge, and helpfulness are extremely influential when representing the Honda brand in the market.

**IMPORTANT**:
**What We Offer**
- Competitive wages/ Salary
- Health, dental, vision and extended health and vision benefits
- Hours: Monday to Friday between hours of 8am to 5:30pm or 12pm to 8pm. Rotating Saturdays from 8am to 4pm.
- Ongoing training and support to ensure you’re successful and achieving your goals
- We promote within There are endless opportunities to further your career within **London Honda****

**Your Key Responsibilities**
- Research required information using available resources.
- Develop and retain sales opportunities.
- Make outgoing calls related to various campaigns and achieve specific goals.
- Manage and resolve customer complaints, with support by management.
- Provide customers with product and service information.
- Enter new customer information using our internal systems (CDK, Honda E-Biz and Xtime).
- Update existing customer information using our internal systems (CDK, Honda E-Biz and Xtime).
- Process orders and cash out clients when needed.
- Identify and escalate priority issues.
- Route calls to appropriate departments.
- Follow up customer calls where necessary.
- Complete additional administrative duties assigned by management.

**Your Capabilities and Credentials**
- Completion of a High School Diploma or equivalent is required.
- Previous experience dealing with customers on the phone or call center experience preferred.
- Must be able to commit to evening shifts
- Sales experience preferred, but not required.
- Intermediate level computer skills in MS Office products including Outlook, Skype Business, Excel, Word, and other programs.
- Ability to work independently as well as be part of a team.
- Detail oriented, self-motivated, and resourceful.
- Excellent verbal, listening and written communication skills are required to interact with clients.
- Strong organizational and time management skills, handling multiple priorities, performing a variety of tasks, and meeting required deadlines.



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