Customer Service Specialist

2 weeks ago

London, Canada Canada Life Assurance Company Full time

Customer Service Specialist

**Description:
- Permanent Full Time- Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the Group Pension Administration System (GPAS) and GRS processes.- Are you customer obsessed? Do you thrive in a fast-paced environment? Do you have a keen eye for detail, enjoy problem-solving and seek out technical challenges? The Customer Service Specialist role is suited to a technically minded, customer-first individual who thrives on building relationships and providing expert solutions.**Reporting to the Associate Manager, you will be accountable for**:

- Handling plan and member maintenance on GPAS, including data updates, financial transactions, and reporting
- Handling various inquiries, telephone calls etc. from multiple audiences
- The daily management of a block of business
- Fostering relationships with plan administrators, brokers, advisors and plan members
- Handling sensitive and complex issues in a timely and accurate manner
- Based on your assignment within GRS you will be specifically accountable for one or more of the following:
- End to end handling of death and marriage breakdown transactions (includes requirement gathering, communications, handling unusual situations and ultimately making payments to/on behalf of plan members)
- Standard and customized client reporting, including the completion of Annual Information Returns and responding to inquiries from external auditors
- End to end daily administration (including contribution processing, investment fund changes, payment of member benefits, basic reporting and supporting advisors and plan administrators)

**Required competencies and behaviours**:

- Strong analytical skills; ability to pursue solutions using documented processes and tools available
- Customer service focused with a positive can-do attitude
- Strong communication skills - both written and verbal
- Highly organized with the ability to prioritize and execute a large variety of work
- Strong interpersonal skills with the ability to work independently and as part of a larger team
- Self-motivated with an ability to effectively multi-task in a fast-paced environment to meet tight deadlines
- Strong research and analysis skills with the ability and desire to produce quality work
- Strong problem solver with the motivation to seek out answers independently in a changing environment
- Fluency in Microsoft Office tools including Word and Outlook
- Strong proficiency in Excel (with experience creating formulas, pivot tables, macros, v-look up’s etc.)
- Knowledge of investment/retirement arrangements and/or GRS business processes an asset
- Knowledge of rules and regulations as they relate to GRS products an asset
- Bilingual French/English an asset
- The base salary for this position is between **$46,200.00**:

- $69,300.00** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.- For student opportunities only- For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program.-
- Be your best at Canada Life- Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.- You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.- Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a wo

  • Customer Service Specialist

    2 months ago

    London, Canada Grand River Natural Stone Full time

    We are growing! LOOKING FOR CAREER MINDED INDIVIDUALS Long term, steady employment for someone looking to settle with a great company and learn about a new lucrative and growing industry. We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available....

  • Customer Service Specialist

    6 days ago

    London, Canada Mayne Full time

    Company: Mayne Inc. Location: London, Ontario Position: Customer Service Specialist Hours: Full Time Permanent (8am to 5pm, Mon-Fri) Wage: $18 to $24/hr depending on experience **About Mayne** Mayne Inc. is proud to be one of North America’s leading manufacturers of outdoor products. Our planters, window boxes, mail posts, and storage bins are distinct in...

  • Customer Service Specialist

    2 weeks ago

    London, Canada The People People Full time

    **Customer Service Specialist** The People People on behalf of our client Checkers Cleaning Services is now hiring for a Customer Service Specialist. At Checkers Cleaning Supply, we take cleaning seriously, serving our clients with Honesty, **INTEGRITY**, and Dedication since 1984, providing Exceptional Service and Exceptional Supplies. If you are looking...

  • Customer Service Specialist

    5 days ago

    London, Canada Canada Life Assurance Company Full time

    Customer Service Specialist **Description: - Permanent Full Time- We are looking for a **Customer Service Specialist**. Reporting to the Associate Manager, Administration, you will be responsible for the administration of Group Retirement Plans including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered products. You’ll provide...

  • Customer Service Specialist

    2 weeks ago

    London, Canada Canada Life Assurance Company Full time

    Customer Service Specialist **Description: - Permanent Full Time- Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS...

  • Customer Service Specialist

    5 days ago

    London, Ontario, Canada Canada Life Assurance Company Full time

    Customer Service Specialist**Description: - Permanent Full Time- Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you'll contribute to the effective record-keeping and reporting for GRS...

  • Customer Service Specialist

    1 month ago

    London, Canada Drake International Full time

    Our client, a well-known transportation company, is currently looking for a Customer Service Specialistfor their Woodstock location. What We Offer: $20.00 an hour.Work week is Monday to Friday.Day shift: 8:30 am to 5 pm (flexible start).Weekly pay via direct depositWhat You Are Doing: Communicate directly with clients, customers, and drivers regarding...

  • Customer Service Specialist

    6 days ago

    London, Ontario, Canada Drake International Full time

    Our client, a well-known transportation company, is currently looking for a Customer Service Specialistfor their Woodstock location. What We Offer: $20.00 an hour.Work week is Monday to Friday.Day shift: 8:30 am to 5 pm (flexible start).Weekly pay via direct depositWhat You Are Doing: Communicate directly with clients, customers, and drivers regarding...

  • Service Customer Care Specialist

    7 days ago

    London, Canada AutoCanada Inc. Full time

    **Service Customer Care Specialist (BDC)** **London Honda** **London, Ontario** **London Honda **is looking for a high-energy and versatile **Service Customer Care Specialist (**BDC) **to join our team! You will be responsible for managing long-term client loyalty to the dealership. We are looking for someone who is energetic and loves working with people...

  • Customer Service Representative

    3 days ago

    London, Canada Service Ontario Full time

    We are a privately owned and operated Service Ontario office. We are looking for a customer-oriented service representative. This person will provide product/services information and resolve any problems that our customers may have with accuracy and efficiency. The target is to follow government policies and procedures, ensure excellent service standards...

  • Customer Support Specialist

    3 weeks ago

    London, Canada Carfax Full time

    **Join our Winning Team as a Customer Support Specialist** Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers...

  • Customer Support Specialist

    2 days ago

    London, Canada Yurek Pharmacy Ltd. Full time

    Just Between Friends has been providing an exceptional service in wig, mastectomy, and bra boutique for over 20 years. We are dedicated to providing superior products, advice, and services to our clients in order to make them feel at ease and confident. We are currently looking for a customer - and team-oriented part-time **Customer Support Specialist **to...

  • Customer Care Specialist

    6 days ago

    London, Ontario, Canada beBee Professionals Full time

    We are looking for a Customer Care Specialist to join our team at beBee Professionals in London. The successful candidate will be responsible for providing excellent customer service and support to our clients.The ideal candidate should have a minimum of two years of experience in customer service, excellent communication and interpersonal skills, and a...

  • Customer Service Specialist London, Ontario

    3 weeks ago

    London, Canada Voyago Full time

    We Are The Employer Brand of Choice. _**It is our mission to be your best choice when seeking a career in Transportation. We believe in creating lasting relationships with our employees, one built on Trust and Respect.** And our employees would agree, having selected us as a** Great Place To Work** through the annual survey measuring Employee attitudes at...

  • Customer Service/inside Sales

    2 months ago

    London, Canada Grand River Natural Stone Full time

    We are growing! We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and prompting products to customers...

  • Customer Service/inside Sales

    2 months ago

    London, Canada Grand River Natural Stone Full time

    We are growing! We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and prompting products to customers...

  • Customer Service/inside Sales

    3 weeks ago

    London, Canada Grand River Natural Stone Full time

    We are growing! We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and prompting products to customers...

  • Inside Sales/customer Service

    2 months ago

    London, Canada Grand River Natural Stone Full time

    We are growing! LOOKING FOR CAREER MINDED INDIVIDUALS Long term, steady employment for someone looking to settle with a great company and learn about a new lucrative and growing industry. We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available....

  • Customer Support Specialist

    2 weeks ago

    London, Canada Safran Electrical Components Canada Inc. Full time

    **Customer Support Specialist** - **JOB SUMMARY**_ Working within our Inside Sales team, the Customer Support Specialist will act as liaison and will be responsible for our customer service cycle from outside inquiries, quoting prices, entering bill of material to the delivery of our product. - **ESSENTIAL DUTIES AND RESPONSIBILITIES**_ - Addressing all...

  • Customer Service/inside Sales

    5 days ago

    London, Ontario, Canada Grand River Natural Stone Full time

    We are growingWe are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn.The role includes answering phones, showing and prompting products to customers...