Temporary Bilingual Customer Service Representative

2 weeks ago

Toronto, Canada AccertaClaim Servicorp Inc. Full time

**WHO WE ARE**

AccertaClaim Servicorp Inc. (Accerta) is a B Corp certified social enterprise enabling healthcare equality for all.

As a social enterprise, we manage dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

**ABOUT THIS OPPORTUNITY**

**ACCOUNTABILITIES**
- Be the first point of contact to our provincial and municipal clients who require assistance related to our social programs, products and services.
- Manages outbound calls and follows up with clients.
- Processes claims, corrections and maintains eligibility data where necessary.
- Tracks and documents details of customer interactions.
- Achieves established KPI’s based on call volumes, call turnaround and claims processing.
- Maintains and protects the confidentiality and privacy of all information including following all regulatory requirements such as PHIPA - Personal Health Information Protection Act.
- Other duties as assigned.

**QUALIFICATIONS**

**Knowledge and Experience**:

- Minimum 2 years’ experience as a certified dental assistant or dental receptionist; or a minimum of two years benefit insurance experience in a call centre or office environment.
- Proficient in communicating in both French and English.
- Demonstrated knowledge of dental procedure codes and social programs.
- Demonstrated problem solving and decision-making skills and the ability to provide high quality customer service.
- Demonstrated knowledge of complaint, de-escalation and conflict resolution techniques and ability to work with the pressure and challenges of receiving complaints while maintaining composure with clients.
- The ability to adapt to changing technology, clients and processes.
- Strong, clear and concise written and verbal communication skills.
- Experience with SharePoint and Customer Relationship Management (CRM) system.

**Education**:

- Secondary Diploma or equivalent required.

**Technical Skills & Abilities**:

- Strong computer skills and proficiency with Microsoft Office programs (Word, Excel, PowerPoint) or equivalent required.
- Accurate data processing ability; 10,000 to 12,000 keystrokes per hour an asset
- Familiarity with computers and knowledge of dental procedures code

**WHAT WE OFFER**
- A position with a competitive salary package and easily accessible downtown location.
- A competitive benefit package that includes a DB Pension Plan and Health Care Expense Account (HCEA).
- Opportunities to increase your earnings through performance-based incentive programs.
- Growth opportunities in a company that promotes from within.
- Time off to volunteer within our community
- Hybrid working environment

**FLEXIBLE WORK ARRANGEMENT**:
We support a hybrid approach, which will give everyone the best of both worlds - a mix of home and in-office workdays. Hybrid schedules will be determined in partnership between individuals, managers, and the team.

**HOW TO APPLY**

**INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT**

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: $45,000.00-$48,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- This is a 6-month temp role with possibility for extension. Please confirm you are still interested.
- What are your salary expectations for this role?

**Education**:

- Secondary School (preferred)

**Experience**:

- Dental: 2 years (preferred)

Work Location: Hybrid remote in Toronto, ON (M5G)

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