Hotel Guest Services Manager

7 months ago

Port Coquitlam, Canada Days Hospitality Limited Full time

Our philosophy is “to be great you need to have great people”.Accordingly, we are always searching for “great people”. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.

**THIS POSITION REQUIRES YOU TO LIVE IN PRINCE GEORGE BC**

A Day in YOUR Life as a Guest Service Manager

Every person that enters a hotel should be greeted and feel like a guest This is YOU on your first day of work and every work day after that. You walk in, professionally dressed and wearing a bright smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the reports you received from the previous evening’s team members and the events occurring in your city and within the hotel. You are excited to see what affect your rate strategies have had on the hotel’s occupancy and ADR You check in with your Guest Service team members to ensure they are looking equally impressive, there is nothing incredibly urgent that needs your attention and then make your way to the office.

Each day can be a little different and often full of surprises, but the fast paced and ever-changing environment is something you embrace. In the mornings you like to focus immediately on your rates for the day and week at hand, you will look further into the future later on in the day. You quickly look to ensure your rates are strategically set - They are competitive in your market, are representative of the demand you expect to see and any opportunities for promotions that might give you a slight advantage over your competition, are in place. You enjoy this aspect of the job and like to “win”
Next, you want to ensure your Guest Service team is focused on the guest experience while finding all opportunities to increase our revenues. This means checking in with your leaders - that might be a manager, supervisor or the lone Guest Service Agent working at the desk. You overhear a guest request a copy of their bill and to ensure their Brand Loyalty number is on file. Your team member informs them that, since they booked via a third party site, they cannot collect points and they will need to obtain their bill directly from the site. This is a perfect opportunity for us to convert this guest’s future stays to direct bookings and you make a mental note to follow up with this team member on the best way to address these requests, as soon as there is a quiet moment on the desk.
With everything running smoothly on the Front Desk, you decide to tackle some administrative work. These things take focus and attention to detail. You log into our HR Portal and look to approve your teams hours for the previous day, input their schedules, approve vacation requests and ensure everyone is up to date on their required training. You log into the Brand Portal and respond to recent reviews, being sure to thank those who have taken the time to review our property and apologize to those who may have had an issue with their stay. In the midst of this, one of your team members informs you that a guest would like to speak with you about a concern. You ensure your office is tidy and welcome the guest, provide empathy and ensure that they are leaving your office satisfied with the outcome of your conversation. As you say to all of your team members - we want every guest to walk out our door, happy
The day is flying by, but you know you want to take one last look at our rates and strategies before leaving. Perhaps there was a new event announced for 6 months from now. You jump forward to that date, increase your rate and close out any highly discounted promotions, knowing there will be a great deal of demand for this event and you don’t want to leave any money on the table Confident that your rates and promotions are in a good place for the future, you take one last look at the current day/week and make small adjustments if needed. You feel good and can’t wait to see the month end stats and how you ranked in the city
By the time you leave you are more than satisfied that your guests are all taken care of, ready to have the best stay possible and that you have done everything within your control to ensure the best financial outcome for the hotel.

Who you are and why is this important
- Enthusiastic, Attentive and Approachable
- You lead by example and your enthusiasm for the business is contagious.
- Organized & Communicative
- Clear, concise communication between team members and guests alike creates a smooth operation.
- Effective Multi-Tasker

What happens behind the scenes of all those interactions
- You follow company policies and meet any requested deadlines;
- Stay one step ahead of guest’s needs including and not limited to ensuring your team members are abiding to their training, engaging with our guests and effectively addressing concerns;
- Constant focus on revenue management, being compe

  • Guest Services Agent

    7 months ago

    Port Coquitlam, Canada Poco Inn & Suites Hotel Full time

    Full Time Guest Services Agent Part Time Guest Services Agent **Job Description**: - Work as a member of our guest service team - Check in/check out guests. Prepare folios. - Receive reservations and transfer incoming calls. - Responsible to handle cash, credit cards, groups and be able to balance your end of shift report. - Possess exemplary telephone...

  • Guest Services Agent

    6 months ago

    Port Coquitlam, Canada Poco Inn & Suites Hotel Full time

    Full Time Guest Services Agent Part Time Guest Services Agent **Job Description**: - Work as a member of our guest service team - Check in/check out guests. Prepare folios. - Receive reservations and transfer incoming calls. - Responsible to handle cash, credit cards, groups and be able to balance your end of shift report. - Possess exemplary telephone...

  • Executive Hotel Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada EXECUTIVE PLAZA HOTEL Full time

    Job Title: Executive Hotel Operations ManagerWe are seeking an experienced Executive Hotel Operations Manager to join our team at EXECUTIVE PLAZA HOTEL. This is a challenging role that requires strong leadership and operational skills.About the Role:Lead and manage hotel operations, ensuring seamless delivery of services to guests.Maintain high standards of...

  • Guest Services Agent

    4 weeks ago

    Port Hope, Canada Hampton Inn Port Hope Full time

    **THE OPPORTUNITY**: GUEST SERVICES AGENT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Guest Services Agent

    6 months ago

    Port Hope, Canada Hampton Inn Port Hope Full time

    **THE OPPORTUNITY**: GUEST SERVICES AGENT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Hotel Manager

    7 months ago

    Port Elgin, Canada Super 8 byWyndham Port Elgin Full time

    ''' **Duties**: - Oversee the daily operations of the hotel, ensuring smooth and efficient functioning - Manage and supervise hotel staff, including front desk personnel, housekeeping, and maintenance teams - Provide exceptional guest services and address any customer concerns or complaints - Develop and implement strategies to maximize occupancy rates and...

  • Guest Service Agent

    2 days ago

    Port Severn, Canada Christie's Mill Inn & Spa Full time

    Christie's Mill Inn & Spa is looking for an energetic individual who wants to join our team. - Always provide outstanding service to our guests. - Register and checkout hotel guests while ensuring all service standards are followed. - Be knowledgeable about the amenities and services available at the Inn. - Be knowledgeable of the attractions, events,...

  • Guest Service Agent

    7 months ago

    Port Severn, Canada Christie's Mill Inn & Spa Full time

    Christie's Mill Inn & Spa is looking for an energetic individual who wants to join our team. - Always provide outstanding service to our guests. - Register and checkout hotel guests while ensuring all service standards are followed. - Be knowledgeable about the amenities and services available at the Inn. - Be knowledgeable of the attractions, events,...

  • Guest Service Agent/night Auditor

    7 months ago

    Port Severn, Canada Christie's Mill Inn & Spa Full time

    Christie's Mill Inn & Spa is looking for an energetic individual who wants to join our team. - Always provide outstanding service to our guests. - Register and checkout hotel guests while ensuring all service standards are followed. - Be knowledgeable about the amenities and services available at the Inn. - Be knowledgeable of the attractions, events,...

  • Guest Service Agent/night Auditor

    7 months ago

    Port Severn, Canada Christie's Mill Inn & Spa Full time

    Christie's Mill Inn & Spa is looking for an energetic individual who wants to join our team. - Always provide outstanding service to our guests. - Register and checkout hotel guests while ensuring all service standards are followed. - Be knowledgeable about the amenities and services available at the Inn. - Be knowledgeable of the attractions, events,...

  • Assistant Front Office Manager

    6 months ago

    Coquitlam, Canada Executive Plaza Hotel Coquitlam, bc, canada Full time

    '''Job Summary''' We are seeking a highly motivated and organized individual to join our team as an Assistant Front Office Manager. As the Assistant Front Office Manager, you will play a crucial role in ensuring the smooth operation of our front desk and providing exceptional customer service to our guests. If you have a passion for hospitality and enjoy...

  • Housekeeping Manager

    6 months ago

    Port Coquitlam, Canada Days Hospitality Limited Full time

    ** THIS POSITION REQUIRES YOU TO LIVE AND OR RELOCATE TO KELOWNA OR WEST KELOWNA, BRITISH COLUMBIA** A Day in YOUR Life as a Housekeeping Manager Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge...

  • Guest Relations/front Desk

    6 months ago

    Port Hope, Canada Comfort Inn Port Hope Full time

    **What you will be doing**: Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following: - Consistently offer professional, friendly and engaging service - Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed - Document all guest requests,...

  • Food and Beverage Server

    4 hours ago

    Port Hardy, Canada Kwa'lilas Hotel Full time

    Nax'id' Pub, located in Kwa'lilas Hotel, is looking for an experienced Food and Beverage Servers, Bartenders, and Hosts to join our team in Port Hardy, B.C.! Located in the traditional territories of the Kwakiutl people; “Kwa’lilas” translates to “a place to sleep”. Named by the Gwa’sala-Nakwaxda’xw elders in hopes that guests may find...

  • Accounting Professional

    4 weeks ago

    Coquitlam, British Columbia, Canada EXECUTIVE PLAZA HOTEL Full time

    Job DescriptionWe are seeking an experienced Accounting Professional to join our team as a Financial Administrator at the Executive Plaza Hotel. This role is responsible for performing various accounting tasks, including preparing cheques for payroll, maintaining financial records, and reconciling accounts.ResponsibilitiesCalculate and prepare cheques for...

  • General Manager

    2 days ago

    Port Hope, Canada Hampton Inn by Hilton Full time

    **Hampton Inn & Suites by Hilton Port Hope, ON** Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance...

  • Hotel Clerk Supervisor

    6 months ago

    Port Alberni, Canada Hospitality Inn Hotel Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Relocation costs covered by employer - Hotel, motel, resort **Tasks**: - Perform same duties as workers supervised - Co-ordinate, assign and review work - Hire and train staff in job duties, safety procedures and company policies -...

  • Hotel Clerk Supervisor

    7 months ago

    Port Alberni, Canada Hospitality Inn Hotel Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Relocation costs covered by employer - Hotel, motel, resort **Tasks**: - Perform same duties as workers supervised - Co-ordinate, assign and review work - Hire and train staff in job duties, safety procedures and company policies - Maintain...

  • assistant manager, hotel

    2 months ago

    Port Hastings, Canada Hearthstone Inn - Port Hawkesbury Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingHotel, motel, resortTasksDevelop and implement policies and procedures for daily operationsRecruit and hire staffSupervise staffNegotiate with suppliers for the provision of materials and suppliesNegotiate with clients for the use of facilitiesPerform...

  • Restaurant Supervisor

    7 months ago

    Coquitlam, Canada Executive Plaza Hotel Coquitlam Full time

    QUALIFICATIONS: - Strong knowledge and understanding of Restaurant Operations - Must have excellent interpersonal, communication (oral and written) and guest service skills - Team player and a self-starter, able to work independently and effectively as required - Flexible with hours/days of work required. - Must have previous successful work experience with...