Application Support Analyst

2 months ago


Etobicoke, Canada GenieAll Corporation Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- **Work setting**:

- Consulting firm
- ** Tasks**:

- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Manage incidents
- ** Work conditions and physical capabilities**:

- Tight deadlines
- Repetitive tasks
- Attention to detail
- ** Personal suitability**:

- Judgement
- Organized
- Team player
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- ** Support for persons with disabilities**:

- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- ** Support for newcomers and refugees**:

- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
- **Support for youths**:

- Provides awareness training to employees to create a welcoming work environment for youth
- ** Support for Veterans**:

- Provides awareness training to employees to create a welcoming work environment for Veterans
- **Support for Indigenous people**:

- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- **Support for mature workers**:

- Provides staff with awareness training to create a welcoming work environment for mature workers
- **Supports for visible minorities**:

- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities



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