User Support Technician

5 months ago

North York, Canada TAYLOR & MERGUI PROFESSIONAL CORPORATION. Full time

Education:

- Expérience:
**Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
**Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
**Experience**:

- 1 year to less than 2 years
**Support for persons with disabilities**:

- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
**Support for newcomers and refugees**:

- Participates in a government or community program or initiative that supports newcomers and/or refugees
**Support for youths**:

- Participates in a government or community program or initiative that supports youth employment
**Support for Veterans**:

- Participates in a government or community program or initiative that supports Veterans
**Support for Indigenous people**:

- Participates in a government or community program or initiative that supports Indigenous people
**Support for mature workers**:

- Participates in a government or community program or initiative that supports mature workers
**Supports for visible minorities**:

- Participates in a government or community program or initiative that supports members of visible minorities
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week

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