Client Services/administrative Coordinator

3 weeks ago

Whitby, Canada Lifemark Health Group Full time

**Client Services/Administrative Coordinator - Community Advantage Rehabilitation - Lifemark Health Group**

**Location**:Whitby, ON

**Mandatory Requirement**: Effective **November 1, 2021** all Lifemark employees are required to be fully vaccinated against COVID-19. Full vaccination occurs 14 days following the second dose of a **Health Canada** approved vaccine.

As Durham Region’s largest community based rehabilitative therapy provider we have been providing community rehabilitation services for adults and children since 1997. Our Vision is to be recognized as a trusted and quality provider of healthcare services, helping adults and children to maximize their functional abilities within their environment and enable them to participate more fully in life’s activities and rewards. At Community Advantage Rehabilitation, we work together with our clients to advance their quality of life using best practices, innovation and quality standards.

Community Advantage Rehabilitation a division of Lifemark Health Group is seeking a **full-time **for its Whitby location. The **Client Services/Administrative Coordinator** is responsible for fostering a strong relationship between Community Advantage Rehabilitation and its customers, including clients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating health care program activity with friendly, enthusiastic and professional service with all clients, team members and external customers.**Primary Responsibilities**
- Answer telephone calls, provide excellent customer service for all questions or concerns
- Coordinate and process referrals and client reports
- Referral assignment and coordination with the referral source
- Completion of tracking and data spreadsheets on a daily, weekly and monthly basis
- Participate in team meetings
- Provide administrative support to the the management team

**Qualifications & Core Competencies**
- High School Diploma, G.E.D. or equivalent
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- Excellent communication (verbal/written) and interpersonal skills
- Strong computer and data entry skills
- Flexible and adaptable to change
- Able to work independently
- Proficiency in Microsoft Suite - SharePoint, OneDrive, Microsoft Teams, and Projects
- Software proficiency, including Word, Excel, PowerPoint, and Outlook

**_
We have gone above and beyond to ensure the safety of our clients and employees with Personal Protective Equipment provided, the spacing of clients, screening, and more. Extensive safety protocols and procedures have been put into place and are mandatory._**

**_ Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities._**

Effective November 1, 2021 all Lifemark employees are **recommended **to be fully vaccinated against COVID-19 or to agree to undergo regular antigen testing when necessary. Full vaccination occurs 14 days following the second dose of a Health Canada approved vaccine.

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