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Content Strategist

7 months ago

Toronto, Canada PagerDuty Full time

**Content Strategist**

Our vision at PagerDuty is an equitable world where we transform critical work so all teams can delight their customers and build trust. We're seeking to deliver on that through the PagerDuty Operations Cloud, our platform for automating and accelerating critical work in the modern enterprise. This is an ambitious mission and message that builds off of the user love that PagerDuty has for its core products—but also requires a fundamental shift in the conversation around our brand and offerings.

That's where you come in. As part of the Corporate Marketing and Brand team, we need help sharing this vision of operational transformation to existing and new audiences—and we'll do that through the power of story. We're looking for a talented writer and savvy marketer to create, edit, and amplify compelling content about the mandate and opportunity to modernize enterprise operations—and why PagerDuty is the indispensable business partner to help make it happen.

You know this is the role for you because you have a keen eye for detail, think in stories, and

have a passion for proper grammar that certain friends find slightly annoying.

Responsibilities include:

- Partner with Campaigns, Product Marketing, and Communications to align on content themes and topics that deliver on brand awareness and full-funnel campaign goals
- Build strong, collaborative relationships with PagerDuty's network of thought leaders, product experts, and writers, serving as a versatile editor who maintains quality and tone across written and multimedia content assets
- Hold up a high bar for the quality of writing and its visual expression in our deliverables, so that our content is ever more compelling and is a great experience to consume
- Proactively identify and seize opportunities to continually make PagerDuty's content more modern, relevant, and actionable for our audiences
- Work with our Content Operations Manager and teams including Brand, Product Marketing, Events, and Campaigns to ensure timely delivery of assignments
- Assist with building and monitoring a clear and simple baseline of metrics for content performance, using insights to continually improve and make our stories more relevant and digestible

Basic qualifications:

- Bachelor's Degree in a relevant program or equivalent experience
- 4+ years of experience in content creation, marketing, communications/journalism, or similar
- A portfolio of written work for a technology brand(s)

Preferred qualifications:

- B2B SaaS experience
- Experience marketing to IT and senior technology buyers at enterprise companies
- Experience with technical content, ideally geared towards developers and/or engineers
- Demonstrated experience collaborating with various team to successfully produce content and delight the customer
- Excellent written and verbal communication skills
- Familiarity with Google Suite and proven dexterity with new tool adoption
- A comfort with data and desire to test and learn
- A keen interest in the latest news and developments in technology and business trends

The base salary range for this position is 87,000 - 119,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

**Not sure if you qualify?**

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. Find balance with remote working, while also enjoying ample opportunities for in-person and virtual connection with your fellow Dutonians.

**How we work**

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.

**What we offer**

**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.**

**Your package may include**:

- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks f