Administrator - Customer Care (Remote)

7 days ago

Burnaby, Canada Wesco Full time

As a Administrator - Customer Care you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.

**Responsibilities**:

- Performs daily required administrative functions in accordance to written process maps.
- To be a liaison between accounts payable and Wesco branches to root cause and resolve invoices with quantity or price discrepancies.
- Responds and acts on submittals within Sales Portal in specified time periods of request.
- Works interactively with Wesco internal or external contacts to confirm the correct costs and quantities.
- Uses various tools to dispute any short shipments or damages to the vendors
- Issues pay transactions or claims to the suppliers if required
- Works with RMAs, credits, invoices, claims and appropriate reconciliations.
- Maintains high level of organization of tasks between assigned branches.
- Documents and submits individual task KPI data used for process improvement.
- Assists Customer Care Manager in development and training of employees.
- Researches tax and freight claims and runs credit memo when appropriate.
- Works with Financial Services to clear claims.
- Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.

**Qualifications**:

- High School Degree or Equivalent required. Associate’s degree preferred.
- Administrative experience
- Ability to multi-task.
- Strong verbal and written communication skills.
- Strong computer skills, including in Microsoft Office.
- Ability to work in a team environment.
- Attention to detail.
- Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer._
- #LI-REMOTE_
- #LI-SL2_

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