Administrative Customer Service Representative

2 weeks ago


Burnaby, Canada LH Home Ltd. Full time

We are looking for a Customer Service and Administrative Associate to be a crucial part of our team. This is an entry level role, however a dynamic one. You will be involved with many of the companies departments and the overall operations.

If you are a resourceful, driven and self-motivated individual with strong attention to detail, care for people and customers and are looking to work in an environment that encourages teamwork then don’t wait and join us today

**Duties**:

- Order entry support.
- Incoming and Outgoing calls.
- Collaborate with other departments to assure customer satisfaction throughout the inquiry to delivery cycle.
- Work with clients to resolve questions, concerns or claims. Record and document all details.
- Learn and understand LH products and details, to best assist clients.

**Requirements**:

- Proficient in Microsoft Word, Excel, & Outlook
- Excellent verbal and written communication skills and a high degree of professionalism
- Experience using CRM or ERP systems (experience with SAP is an asset)
- Experience in Adobe is an asset.
- Experience in a Admin, Customer Service, Sales, eCommerce, IT, Sales or Marketing Role are an asset.
- French or Spanish in addition to English is viewed as an asset, as we have customers in Mexico and Quebec.

**Skills**:

- Excellent people skills both in person and via telephone
- Excellent verbal and written communication skills in English
- Strong organizational skills including ability to analyze, prioritize, multitask and work in a fast-paced environment.
- Ability to work within a team environment.
- Sales Oriented is an asset.
- Ability to work under pressure and time constraints.
- Positive attitude, results oriented, creative problem solver.

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (required)

Work Location: In person

Application deadline: 2024-02-29



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