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Ocean Services Coordinator

6 months ago

Mississauga, Canada Geodis FF Canada Ltd. Full time

GEODIS is a leading worldwide provider of customized transportation, warehousing, global logistics, and supply chain solutions. We unlock value in a complex and evolving world.

We have the knowledge, scale, and commitment to improve every part of supply chain. We focus on four core business lines: freight forwarding, contract logistics, distribution & express deliveries, and road transport. It has revenues of 13.7 billion euros, 82 000 clients, and more than 49 400 employees working in 170 countries around the world.

Mission: We help our clients succeed by overcoming logístical constraints

Vision: We are the growth partner for our clients

Values: We are committed to our clients

We're looking for a Ocean Service Coordinator to join our Operations team within the Freight Forwarding Division in Canada. The Ocean Services Coordinator is responsible for coordinating inbound movement of international and domestic freight shipments.

**Key Responsibilities**:
**Import**:

- Serve as the primary point of contact for the clients and promptly respond to all client inquiries
- Coordinates inbound movement of international and domestic freight shipments
- Maintains compliance with policies and procedures.
- Sr. Coordinators may establish rates and services with local cartage companies for the delivery of freight.
- Sr. Coordinators often assist the supervisor in the training of junior staff and support a larger portfolio of clients.
- Jr. Coordinators start with a small client base or handle more volume of repetitive shipments.
- Prepares accurate import documentation for de-consolidated ocean and/or air shipments.
- Liaise with team members as necessary to address client needs and monitor client transaction processing.

**Export**:

- Serve as the primary point of contact for the clients and promptly respond to all client inquiries.
- Coordinates the outbound movement of international and transborder freight shipments.
- Arranges the pick-up of customer freight through the coordination of internal and external trucking services.
- Sr. Coordinators often assist the supervisor in the training of junior staff and support a larger portfolio of clients.
- Jr. Coordinators start with a small client base or handle more volume of repetitive shipments.
- Liaise with team members as necessary to address client needs and monitor client transaction processing.

**Other**:

- Liaison with ocean, air, truck and rail carriers for clients.
- Tracking, tracing of shipments; determining shipment status.
- Answering questions about documentation requirements.
- Acts as a trouble-shooter between the client and internal operations and sales staff.

**Qualifications**
- 3 - 5 years of import/export operations experience in multiple modes of transport.
- IATA, IMO or TDG Certification / Training preferred (differentiator)
- Cargowise Certified Operator (CCO)
- GMP Knowledge
- May possess post-secondary education

**Benefits**:

- Employee assistance program
- On-site parking
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are you salary expectations?
- How many years of Logistics Operations experience do you have?

Licence/Certification:

- CargoWise Certification? (preferred)

Work Location: Hybrid remote in Mississauga, ON