Case Coordinator

7 days ago


Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 59177
Ministry: Jobs, Economy and Trade
Location: Calgary or Edmonton, AB
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: June 7, 2024
Classification: Administrative Support 5

**Salary**: $1,913.27 to $2,342.49 bi-weekly ($49,936 - $61,138/year)

The Appeals Commission for Alberta Workers’ Compensation (Appeals Commission) is an independent and impartial tribunal that hears worker and employer appeals arising from Workers’ Compensation Board review bodies. The mission of the Appeals Commission for Alberta Workers’ Compensation is to provide a timely, fair and efficient appeal process that is client-focused, and consistent with legislation, policy and the principles of natural justice.

**Role Responsibilities**:
The Advisor Office for Alberta Workers’ Compensation has an exciting opportunity for you to join our team as a Case Coordinator

The Advisor Office has two independent Branches: one representing the interests of workers (Worker Advisor Branch), and the other representing the interests of employers (Employer Advisor Branch). Reporting to the Team Lead, the role of the Case Coordinator is to provide the initial intake function for the Advisor Office by identifying client needs, providing accurate and timely information about Advisor Office programs and services, then assisting with guidance throughout the process. The Case Coordinator’s duties will include administrative assistance to the staff of the Advisor Office while providing excellent customer service. The role assesses problems and situations and applies applicable policies and procedures in order to identify options and develop an appropriate course of action within parameters provided. The Case Coordinator is required to resolve routine procedural problems, resolve conflicts in work assignments and priorities, as well as identify and involve appropriate resources to address issues needing immediate response.

Specific accountabilities include:

- Responsible for providing excellent customer service to all walk-in, on-line and telephone inquiries.
- Monitoring mailboxes for incoming intake forms.
- Triage clients by identifying needs and providing guidance on Advisor Office services.
- Entering information into systems/databases to create or update existing client files.
- Ensuring the proper completion and distribution of intake forms and related correspondence.
- Answering basic questions about the appeal process.
- Completing an initial contact checklist and updating the file accordingly.
- Acting as the client's primary Advisor Office contact until the Advisor's first contact.
- Providing administrative support services including reception duties, mail distribution, photocopying, and data entry and proofing of correspondence.
- Responsible for monitoring progress on files/issues, and monitor for any incoming claim files and request file updates throughout the life of a claim.
- Accurately updates business systems doing data entry.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
In this role, you will contribute to our team by demonstrating the following behavioral competencies:

- **Build Collaborative Environments** - you have the ability to lead and create an environment that allows people to connect, communicate with transparency, and share ideas to work collaboratively and productively to achieve desired outcomes.
- **Develop Networks** - ability to build and maintain effective and constructive working relationship or network of contacts with wide range of external and internal stakeholder.
- **Creative Problem Solving** - you have the ability to approach the problems or challenges in an imaginative or innovative way, devising better solution, creating positive experience and making informed decisions that meets the overall needs of the organization.
- **Systems Thinking** - You have ability to keep broader impacts and connections in mind while assessing options and implications while you are making decision. You have ability to see big picture and look at system holistically rather than individual activities.
- **Drive for Results** - to be able to meet the critical deadlines and manage time effectively.

**Qualifications**:
Minimum Recruitment Standards (MRS)

**Requirements**:

- High school diploma and three years of related administrative experience.

**Equivalency**:
Directly related education or experience considered on the basis of:

- 1 year of education for 1 year of experience; or
- 1 year of experience for 1 year of education

**The following are considered assets**:

- Post-secondary degr


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