Client Support

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:07/28/2023
**Req ID**: 33163
**Faculty/Division**: Woodsworth College
**Department**: Woodsworth College
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00040847

**Description**:
**About us**:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Founded in 1974, Woodsworth College has become a thriving community of more than 5,500 students. We celebrate excellence in a collegial setting and commit to promoting accessibility and equity. Our mission is to provide the best educational experience for a diverse student body, which includes a large number of part-time and non-traditional students. In addition to being a locus of student life, we sponsor a variety of academic programs.

**Your opportunity**:
**Your responsibilities will include**:

- Responding to end-user service requests
- Introducing variations to established practices to resolve end-user issues.
- Responding to service requests in a timely fashion
- Following-up with end-users on outstanding technical issues
- Providing detailed explanation on computing procedures
- Serving as a technical resource on hardware and software related issues

**Essential Qualifications**:

- Bachelor’s degree in Computer Science or a related field or acceptable equivalent combination of education and experience
- Minimum three (3) years of recent and related experience in an academic help desk or IT service
- oriented environment.
- Experience with ensuring the implementation and adherence of IT practices and procedures, for example, security and access compliance and data entry standards and procedures.
- Demonstrated experience in Windows and MACs; working knowledge of wireless network and its setup on all O/S platforms.
- Knowledge of digital communications and social media networks, working knowledge of removing and cleaning viruses and spyware
- Working knowledge of mobile devices, such as iPhone, iPads, Blackberry, and Android
- Working knowledge in a wide range of computer equipment and software, including PC and MAC hardware repair, printers, modems, Network interface cards, DOS, Windows 95/98/200/XP Professional, NT, MS Office, TCP/IP. HTML, PHP, and/or SQL programming an asset
- Excellent communication skills, ability to deal with people in a tactful and effective manner and explain technical concepts to a wide variety of non-technical users both orally and in writing.
- Proven ability to handle and prioritize high volume of demands, and work under pressures.
- Well-developed problem-solving skills.
- Good initiative and ability to work well as a member of a team as well as with technical and administrative representatives of Woodsworth College and University Departments

**To be successful in this role you will be**:

- Accountable
- Efficient
- Multi-tasker
- Proactive
- Problem solver
- Team player

**Closing Date**: 08/09/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Information Technology (IT)
**Recruiter**: Kylie Diep

**Lived Experience Statement

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