Client Support Representative

3 weeks ago

Toronto, Canada Disability Credit Canada Full time

The Client Support Representative will play a crucial role in maintaining positive relationships with our clients, addressing their inquiries, and providing effective solutions to any issues that arise.

This role requires exceptional communication skills, problem-solving abilities, and a customer-centric mindset.

**Responsibilities**:

- Provide timely and accurate responses to client inquiries, demonstrating a deep understanding of our products, services, and processes.
- Collaborate closely with cross-functional teams to resolve client issues, escalating complex problems when necessary to ensure swift resolution.
- Maintain a comprehensive knowledge base of company offerings, updates, and industry trends to effectively guide clients and answer their questions.
- Assist in client onboarding processes, ensuring a seamless and positive experience for new clients as they familiarize themselves with our products and services.
- Proactively identify opportunities to enhance the client experience and contribute to the development of support materials, such as FAQs and knowledge base articles.
- Document all client interactions, feedback, and issues in a systematic manner to provide insights for continuous improvement.
- Work to achieve key performance indicators (KPIs) such as response time, resolution time, customer satisfaction, and first-contact resolution rate.
- Stay updated on the latest customer service trends and techniques, incorporating best practices into daily interactions.

**Qualifications**:

- Minimum of 2 years of hands-on experience in a client support or customer service role.
- Strong interpersonal skills with the ability to empathize, communicate effectively, and build rapport with clients.
- Exceptional problem-solving abilities, demonstrating a resourceful and solutions-oriented approach.
- Proficiency in using customer support software, ticketing systems, and CRM tools.
- Excellent written and verbal communication skills.
- Detail-oriented and highly organized, with the ability to manage multiple client inquiries simultaneously.
- Adaptable and open to feedback, with a willingness to learn and grow in a dynamic environment.
- Adept at collaborating with internal teams to drive issue resolution.
- Medical office experience is a plus.
- Written and Verbal knowledge of French is a plus.

**Why Join Us**:

- Opportunity to work with a dynamic and passionate team in a fast-paced environment.
- Contribute to a culture that values innovation, collaboration, and excellence.
- Room for growth and advancement within the company.
- Competitive compensation and benefits package.
- Make a meaningful impact by ensuring client satisfaction and success.

If you are a motivated individual with a strong background in customer service and a commitment to delivering exceptional client support, we encourage you to apply. Join us in our mission to provide top-notch service and build lasting relationships with our valued clients.

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M3J 2P6: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Customer support: 2 years (required)

Work Location: In person

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