Client Care Manager
3 weeks ago
Help at Hand Support Services ‘HAHS’ is a specialist disability support provider that is passionate about helping empower our participants to live their best life. We provide support services to NDIS participants. We have had strong growth and are looking to build on this by welcoming a strong team player into our management team.
We have a strong collaborative culture and we are passionate about the difference we make in the lives of our participants.
**The role**:
The Care Manager will be responsible running the day to day operations of services provided by HAHS.
- You will be managing, mentoring and assisting development of office and support staff.
- You will be tasked with growing and maintaining the client base and ensuring the smooth running of services.
- You will work to build and maintain a strong services team and ensure that our quality standards are kept high.
- You will provide feedback and ideas and have opportunity in the development of the organisation’s strategic direction.
- You will be responsible for fiscal reporting and other important measurements of the services unit to higher management on a frequent basis.
**Responsibilities include, but are not limited to**:
- Supervising office staff and support staff in the provision of services.
- Involved in the training and development of staff.
- Coordinating the delivery of daily supports and providing supervision and monitoring
- Providing overall leadership day to day to the services team.
- Reporting regularly to the Directors on the business performances
- Run weekly and monthly meetings
- Ensure the smooth running of the day to day operations
- Ensure efficient utilisation of staff and allocating work efficiently and within required timeframes
- Actively participate in the recruitment strategy, ongoing recruitment process and orientations.
- Promote and maintain a safe work environment in accordance with our Work Health & Safety policy.
**About YOU**:
To be successful in this role you will demonstrate strong interpersonal skills, time management skills, attention to detail and a conscientious work ethic.
**You will also possess**:
- Great attitude and focus on achieving goals.
- Takes responsibility and leads by example - hardest worker in the room
- Loves growth and the challenges it brings.
- Team player and someone that is prepared to roll up their sleeves to get it done
- Attention to detail - supervising, checking compliance and crossing T’s & dotting I’s.
- Proven experience in a similar role and thorough understanding of the NDIS
- High level of organisational and time management skills
- Experience as a manager of people, preferrably running a service team
- Experience coordinating and allocating support services.
- Experience with rostering using a digital rostering software
- Exceptional customer service skills coupled with patience and commitment
- The ability to build and maintain rapport with clients and other stakeholders.
- High level of computer literacy and experience using CRM’S
- Demonstrated ability to develop and manage business budgets
- Demonstrated knowledge of the NDIS policies and guidelines
- Valid checks as required
**Qualifications/Experience**:
- Qualification in Disability, Aged care, Community services or other relevant areas
- Relevant experience in a similar role within the disability sector/age care/ care sector
- Unrestricted working rights in Canada
**The rewards**:
If you are looking to join a growing business that aims to be a contender in the healthcare industry and contribute to delivering a high level of NDIS services in Canada, then HAHS is for you. We are focused on our staff and it is foundation of what makes us a great company to be a part of.
Working for us will put you in a strong position with your career, with opportunities for growth and development.
Only short-listed applicants will be contacted. Applications from outside Canada will not be considered.
**Salary**: $57,601.00-$62,351.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
Licence/Certification:
- Registered Nurse (RN) License (preferred)
Work Location: One location
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