Bilingual Client Support Advisor

3 weeks ago

Toronto, Ontario, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the opportunity?

Looking to enhance your customer service, communication, and financial services experience? Look no further.

As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast-paced environment and are interested in joining one of Canada's top employers, then this role is for you

What will you do?

  • Responsible for providing 1st level telephone support relating to technical issues, navigational issues and problem resolution to clients using all RBC Cash Management applications
  • Act as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations
  • Escalate complex and/or unresolved issues to the appropriate next level of escalations
  • Document all activities to ensure that the client's history is accurate for the purposes of escalations and trending
  • Participate in creating/maintaining a positive team environment where team members give each other support, promote good morale, and co-operation. Responsible for ongoing personal development and information sharing

What do you need to succeed?

Must-have

  • Bilingual in French and English
  • Exceptional written and oral communication skills
  • Flexibility to work anyshifts between 7:30AM and Midnight
  • Customer Service experience in a banking or call center environment
  • Strong knowledge of various computer applications combined with the ability to learn new complex systems
  • Analytical thinker with a knack for problem solving

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to building close relationships with clients
  • Access to a variety of job opportunities across business and geographies

#LI-Hybrid

#LI-POST

Job Skills

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

  • Client Advisor

    3 weeks ago

    Toronto, Ontario, Canada Richemont Full time

    At IWC Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. ...

  • Client Advisor

    1 week ago

    Toronto, Ontario, Canada Moncler Spa Full time

    POSITION OVERVIEW: Delivers on stage the Stone Island Customer Experience. With passion and authenticity, welcomes and guides each Client across our values and heritage, gets to know the Client and advises honestly and genuinely. As the direct and trusted point of reference in store, the Client Advisor builds the Stone Island community establishing and...

  • Client Advisor

    6 days ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionClient Advisor - Greater Toronto Area**Please Note: we are hiring multiple candidates for this position across Greater Toronto Region. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable. Apply today...

  • Corporate Travel Advisor

    2 weeks ago

    Toronto, Ontario, Canada Direct Travel Full time

    Corporate Travel Advisor – Bilingual - Remote Embark on the next step in your career journey with Direct TravelAs a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies...

  • Showroom Host/ Client Care Advisor

    4 days ago

    Toronto, Ontario, Ontario, Canada Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario Full time

    Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories. As a Raffi Showroom Host / Client Care Advisor, you will engage with clients and deliver an...

  • Associate Advisor

    3 weeks ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.As an Associate Advisor, you...

  • Manager, Client Experience

    1 week ago

    Toronto, Ontario, Canada Sephora Full time

    Job ID: 246804 Store Name/Number: ON-Eaton Centre (0500) Address: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in...

  • Client Advisor

    2 weeks ago

    Toronto, Ontario, Canada Moncler Spa Full time

    POSITION OVERVIEW:Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/exceeding individual and store goals.RESPONSIBILITIES:Engage with clients in...

  • Bilingual Customer Contact Center Representative

    4 days ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? In this role, professionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by RBC Investor Services. This role is remote within the Toronto or Montreal Area.What will you do?Primarily...

  • Financial Advisor

    4 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job PostingJob SummaryJob DescriptionFinancial Advisor- Greater Toronto AreaAs we have many branch locations across this quadrant, we are hiring multiple candidates for this position. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as...

  • Bilingual Client Service Representative, Call Centre, Client Service Centre

    3 weeks ago

    Toronto, Ontario, Canada Law Society of Ontario Full time

    To receive a copy of this posting in French, email Please include the "job title" - French version in the subject line. Pour recevoir une copie de cette annonce en français, écrivez à Veuillez indiquer "job title" - French version dans la ligne de sujet. JOB PURPOSE The Bilingual Client Service Representative, Call Centre, is responsible for providing...

  • Beauty Advisor

    4 weeks ago

    Toronto, Ontario, Canada Holt Renfrew Full time

    Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.Beauty AdvisorThe Beauty Advisor is responsible for developing deep, long lasting relationships with customers...

  • Financial Advisor

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionFinancial Advisor- Greater Toronto Area** As we have many branch locations across this quadrant, we are hiring multiple candidates for this position. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as...

  • Client Support Actuary

    3 weeks ago

    Toronto, Ontario, Canada Moody's Investors Service Full time

    Imagine what we can INSPIRE with you Moody's empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.Role/Responsibilities :Moody's Analytics provides financial intelligence and analytical tools to help business leaders make better, faster...

  • Corporate Travel Advisor

    4 weeks ago

    Toronto, Ontario, Canada Direct Travel Full time

    Corporate Travel Advisor – Sabre - Remote Embark on the next step in your career journey with Direct TravelAs a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing...

  • Specialist, Designated Beauty Advisor

    1 week ago

    Toronto, Ontario, Canada Holt Renfrew Full time

    Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to...

  • Financial Advisor

    2 days ago

    Toronto, Ontario, Canada PFSL Full time

    Are you eager to begin a fulfilling career in finance? We're looking for a dedicated individual to join our team as a Financial Advisor in Toronto. This role offers valuable training and mentorship from experienced professionals in the industry.What We Offer:Comprehensive Training: Receive thorough instruction to build your skills and confidence in financial...

  • Client Support Agent

    3 weeks ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    The opportunity Reporting to the Supervisor, Client Support this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business applications.What...

  • Corporate Travel Advisor

    2 weeks ago

    Toronto, Ontario, Canada Direct Travel Full time

    Corporate Travel Advisor – Sabre - Remote Embark on the next step in your career journey with Direct TravelAs a key member of the West Region Operations Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies...

  • Practice advisor

    2 weeks ago

    Toronto, ON, C6A, Ontario, Canada OSI Group Full time

    OSI Group is expanding and we’re looking for a Practice Advisor to join our dynamic team in Ontario.Who is OSI Group?With a national network of 900+ optometry clinics, OSI Group has been championing independent optometry for more than 40 years. Passionate, loyal, and constantly innovating, we’re the largest buying group of its kind in Canada. We provide...