Client Support Analyst

2 months ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Client Support Analyst

**What is the opportunity?**

**What will you do?**
- Liaise between Business, Technology, Compliance, Surveillance, and Functional groups.
- Proactive management and governance of our trading platforms to help ensure business objectives are met.
- Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices.
- Adhere to a culture of communication and collaboration within QTS.
- Provide effective incident, problem and release management and regular project updates to stakeholders.
- Lead effective knowledge sharing, documentation, and cross training sessions.
- Look for opportunities to find synergies within our support model, and work to improve our follow-the-sun operating model.
- Manage outages, proactive communication and problem management through to resolution. Tracking of Postmortems, bug fixes, enhancements etc.
- Support the integration of new releases, enhancements, patches and configuration changes into production, including post release checks and trader training / notification.

**What do you need to succeed?**

**Must-have**:

- Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries.
- Excellent business facing communication skills, with a superior attitude.
- Proven ability to collaborate well with others, be strategically focused and realize continuous improvements.
- Consistently seeking to improve the state of our Platform.
- Good organization skills, ability to effectively manage and thrive in a fast-paced environment.
- Solid understanding of Financial Markets.
- Bachelor’s degree or equivalent industry experience.

**Nice-to-have**:

- Capital Market experience and In-depth knowledge of Canadian or US equity markets and order types.
- Knowledge of FIX Protocol.
- Registration to Trade Canadian Equities.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.

ROAR - 563296973

LI-Hybrid

TECHPJ

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Capital Markets

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-07-12

**Application Deadline**:
2023-08-31

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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