Customer Support Representative

7 months ago

Saskatoon, Canada 7Shifts Full time

7shifts is an all-in-one team management software platform designed for the restaurant industry. We're used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

**What you'll do**:
Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
Collaborate closely with the Support team by actively participating in team meetings and discussions

**What you bring**:
Previous experience in a technical customer support role (or similar) for at least 1-2 years
Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail
The ability to learn quickly in order to stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
Curiosity to learn new things and take on new challenges, taking ownership of contact with customers and ensure all necessary steps, investigation, troubleshooting, education, and communication are completed with both the customers and the applicable internal teams
The ability to put yourself in the customers' shoes to fully understand their point of view and address their needs

**It'd be even cooler if you had**:
Experience working in the Support function of a SaaS company
Experience supporting a US Payroll software
Experience working in the restaurant industry
Fluency in Spanish or French

**Our commitment to our team members**:
**Opportunity**: It's an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
**Challenge**: We're tackling real problems for restaurant owners and we're just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
**Culture**: There's a reason we're one of the best workplaces in North America We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
**Equity**: Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success
**Health and Wellness**: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
**Flexibility**: Our team is intentional around how and where we work—whether that's remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a '90 Day Shift' program that supports our team members in exploring the world
**Support**: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more
We thank you for your interest in joining the 7shifts team
Our privacy policy can be found here.

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