Commercial Customer Service Supervisor

5 months ago

Richmond Hill, Canada The Brick Full time

Is this job for you?:
Do you have experience leading a team?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous commercial division

**Responsibilities**:

- Lead a team of Commercial Customer Care Associates
- Coordinate service calls for furniture and appliances
- Respond to customer inquiries and offer solutions
- Process sales order confirmations for builders and large contracts
- Co-ordinate product reservations and deliveries for large contracts
- Organizing builder/special project deliveries
- Consistently follow up with customers on the progress of customer service related issues
- Other duties as assigned periodically

Qualifications:

- High school diploma or equivalent
- Minimum 5 years customer service or sales experience
- Excellent telephone manner
- Excellent verbal and written communication skills
- Strong working knowledge of MS Office programs
- Creative problem solving skills
- A positive and enthusiastic attitude

Why The Brick?:

- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.

**_

Attach your CV and tell us why you would be a great fit at The Brick

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